Search the Community

Hello All, I have recently discovered that our site has become inhospitable to those whom wish to add a product to their basket, anywhere outside of an actual product page. For instance clicking add to basket on catalogue view or featured product. Poor ie users are damned to res://ieframe.dll/dnserror.htm#file:///r:http:// ...... ((full url)) Chrome users were at first sent of too r:http <<.... store url ....>> but are now simply not notified of any issue at all in both instances users are informed of... The following errors were detected: Please select required options before adding to your basket. .... on the next page that they load. This also applies to admin screens, add product from catalogue view in chrome, and refresh an admin window and it pops up there. nifty I pray for resolution lest this booby trap ensnare all my customers p.s. recently altered my Global Meta Data Behaviour from merge to replace and back again, but seems most likely unrelated see ... '?do=embed' frameborder='0' data-embedContent>> Technical Details Script Version 5.2.12 PHP Version 5.4.34 MySQL Version 50535 Image folder size 182.99 MB Download folder size 0.03 KB Max. Upload filesize 32M Browser user-agent Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36 Server Software Apache mod_fcgid/2.3.10-dev

We have noticed on our website that when you put something in the basket and then click onto the basket, at the bottom of the page you are taken to is a heading 'customers who bought this item all bought'. Underneath this heading is a picture of the item you have already put in the basket so not a lot of use!

Issue: Customer spends time making a Basket which they can see but when they click "View Basket" to checkout they're presented with an empty Basket and all their work is gone. Two customers reported the issue this week - one had 48 products & 248 items total in their Basket which she was able to view using the back button and then copy paste to send in as an (angry) order. Is this something I've screwed up, an issue with 5.2.1 ? How it happens: appears there is a cookie set to last 1hr that I have no control over and the visitor has no knowledge of? Odd as in the past we've had this issue (with CC5, never CC4) and items would stay in the Basket for days and I swear i could log into another browser and see my Basket - currently I loose the basket immediately at logout, loose it between browsers and ultimately as I believe is happening to users when their session cookie expires. Admin > Settings > features > "Time before expiring pending orders" set to 1209600 seconds (two weeks - set that high after the last rash of Empty Basket) Visit Website - all visitors go to: http://www.domain.com (always HTTP except for login and basket/checkout (https), always WWW) Cubecart sets 5 cookies: PHPSESSID for www.domain.com set to expire in 1hr __atuvc for .domain.com set to expire in 2 days __utma for .domain.com set to expire in 2 days __utmb for .domain.com set to expire in 30 minutes __utmc for .domain.com set to expire "session" (when browser closes) __utmz for .domain.com set to expire in 23hrs ​Customer Logs in PHPSESSID cookie is updated to expire one hour from their login time Customers shops, adds items to their Basket Customer clicks "View Basket" and... punches screen. Notes: Custom Skin Mod - Privacy Manager by GWorks mod

I have just realised that Add to basket is not working in Firefox, but works with Explorer. Is this a known issue with Firefox, and is there a fix possibly? Thanks

Notes from the field.... The following code appears to be bad in kurouto blue theme (needs confirmation, and may exist in all themes). Using a default CC 5.1.4 install W3C validator finds an unclosed tag on line 119. The culprit is 'box.basket.php' when your shopping cart is empty. The opening UL on line three is outside of the IF statement but the closing UL is not, if the users cart is empty the result is an open UL tag but no closing pair. I moved the UL to line six and all appears good. Problem code <div id="basket_summary"> <h3>{$LANG.checkout.your_basket}</h3> <ul> <--- Problem! {if isset($CONTENTS) && count($CONTENTS) > 0} {foreach from=$CONTENTS item=item} <li> <span class="price">{$item.total}</span> <a href="{$item.link}" title="{$item.name}">{$item.quantity} &times; {$item.name_abbrev}</a> </li> {/foreach} </ul> <p class="basket_items"> <span class="price">{$CART_ITEMS}</span> {$LANG.basket.basket_item_count} </p> <p class="basket_total"> <span class="price">{$CART_TOTAL}</span> <strong>{$LANG.basket.total}</strong> </p> <p class="view_basket animate_basket"><a href="{$BUTTON.link}" title="{$BUTTON.text}">{$BUTTON.text}</a></p> {else} <p style="text-align: center;">{$LANG.basket.basket_is_empty}</p> {/if}[ </div> Solution - moved the opening UL inside the IF <div id="basket_summary"> <h3>{$LANG.checkout.your_basket}</h3> {if isset($CONTENTS) && count($CONTENTS) > 0} {foreach from=$CONTENTS item=item} <ul> <--- Moved it! <li> <span class="price">{$item.total}</span> <a href="{$item.link}" title="{$item.name}">{$item.quantity} &times; {$item.name_abbrev}</a> </li> {/foreach} </ul> <p class="basket_items"> <span class="price">{$CART_ITEMS}</span> {$LANG.basket.basket_item_count} </p> <p class="basket_total"> <span class="price">{$CART_TOTAL}</span> <strong>{$LANG.basket.total}</strong> </p> <p class="view_basket animate_basket"><a href="{$BUTTON.link}" title="{$BUTTON.text}">{$BUTTON.text}</a></p> {else} <p class="basket_empty">{$LANG.basket.basket_is_empty}</p> {/if} </div>

Hi all. On my new installation the #basket_summary div either disappears when I add to basket. When the website loads the #basket_summary div displays correctly and states that the basket is empty, as below. <div id="basket_summary"> <div class="basket_summary_icon"></div> <div class="basket_summary_text"><p>0 Item(s) <br>£0.00 Total</p> <p><a href="http://pinkgoose.com/index.php?_a=basket" title="View Basket">View Basket</a></p> </div> </div> When I add a product, #basket_summary disappears and is replaced with just the <p> tags holding the basket contents. <p>1 Item(s) <br>£10.00 Total</p> <p><a href="http://pinkgoose.com/index.php?_a=basket" title="View Basket">View Basket</a></p> I can fix this by removing the function within common.js that should "shake" the basket - this also does not happen, and I assume is the also part of the problem. In either case, whenever I click to view basket, and proceed through the checkout, the basket_summary is present but has no content. Does anyone have any ideas? Thanks, Dan

Hello, Recently my website has been slow when adding a product to the basket. It seem to take about 5 seconds for the page to load after adding an item. And trying to check out appears to take about 10 seconds to continue to the next page. Does anyone know what might cause these delays? The website is www.thinkpcparts.com and it is hosted on BlueHost. Thank you.