Guest howell Posted October 25, 2006 Share Posted October 25, 2006 I'm doing some final testing on my site before it goes live, when purchasing a product, there is no email sent to me that the product was purchased. Also, no email sent to the customer that confirms the purchase. I'm using authorize.net AIM, and this sends an email, but this email does not include the shipping address that the customer enters. So I guess I have more than one problem. -How to I set up email so that I'm notified when a customer makes a purchase? -How is the email set up so that the customer gets an email from my website? -Can shipping information be included in the authorize.net email that is sent to the customer? I have already tried using the SMTP sending method under general settings in cubecart, I've also tried mail() Email address: [email protected] For SMTP host: localhost SMTP port: 25 Use Auth: NO SMTP username: I used the username that is used for accessing the files on my domain - also includes viewing email accounts hosted by website SMTP password: password for the [email protected] email I know for a fact that the email I set up works, it just doesn't work with the cubecart stuff. Thanks for helping a lost newbie. ;) Quote Link to comment Share on other sites More sharing options...
Guest chapter_two Posted October 25, 2006 Share Posted October 25, 2006 Hello. We were once all newbies and some of us still are What hosting company are you using and is it Unix or Windows? This does not look right: For SMTP host: localhost SMTP port: 25 My host is 1and1 so mine reads: auth.smtp.1and1.co.uk It's the same one I use for 'Outgoing Mail (SMTP)' in accounts in Outlook Express if that's any help. My SMTP Username and SMTP Password are also set to those provided by my hosting company for the email address I want to use not the details for access my files. I have those saved in Outlook Express for the mail file also so you may want to look there if you can already pick up and send mail via a mail client. On Outlook Express it's Tools - Accounts then click on the e-mail address you are using, click Properties on the right and then 'Servers'. I think the heart of your problems lie with 'localhost'. Quote Link to comment Share on other sites More sharing options...
Guest Arild Posted October 25, 2006 Share Posted October 25, 2006 There have been trouble with SMTP mail. Many dont get it to work on their server. Try using mail() Quote Link to comment Share on other sites More sharing options...
Guest groovejuice Posted October 25, 2006 Share Posted October 25, 2006 All my stores use localhost, but each webhost may be slightly different Try these things one at a time, then in different combos: 1. try both settings for use auth 2. use this format for the username: you+yourdomain.com or the regular [email protected] 3. port 26 (or contact your host) 4. mail instead of SMTP Quote Link to comment Share on other sites More sharing options...
Guest howell Posted October 26, 2006 Share Posted October 26, 2006 Thanks for all the suggestions everyone. I have it working so that it sends me an email when an order is placed. The customer still does not receive an email... I have to change the order status to "processing" and then it sends two emails to the customer (one saying the order is successful and the other saying the order is processing). Isn't it supposed to send an email to the customer right away saying that they made a purchase on my website?? Also, when I click on "Email customers" and send a test email to myself, that doesn't work either. Here are the new settings: Email address: [email protected] For SMTP host: mail.mydomain.com SMTP port: 25 Use Auth: Yes (My server requires authentication) SMTP username: test+mydomain.com SMTP password: password for the [email protected] email I was able to have my host (blue host) auto-configure my outlook express with this email address, so I know the SMTP port is 25 and everything else is correct. So I'm really not sure why it still isn't working. I also tried mail() and that didn't work at all. :) Quote Link to comment Share on other sites More sharing options...
Guest howell Posted October 26, 2006 Share Posted October 26, 2006 Well, I changed the SMTP to mail() and kept the same settings... all emails are working EXCEPT it still doesn't send an email to the customer to inform them that they have purchased an item from my website. From my understanding of reading the forums, it is supposed to send an email to the customer informing them that they have made a purchase from my website... why is it not doing this? Now I'm completely lost. :) Quote Link to comment Share on other sites More sharing options...
Guest Suwanabhumi Posted April 27, 2007 Share Posted April 27, 2007 Well, I changed the SMTP to mail() and kept the same settings... all emails are working EXCEPT it still doesn't send an email to the customer to inform them that they have purchased an item from my website. From my understanding of reading the forums, it is supposed to send an email to the customer informing them that they have made a purchase from my website... why is it not doing this? Now I'm completely lost. I think many people has problem like this, Also I have the same problem , after I tested to order, no mail send to Shop owner and buyer. Hosting is Liquidweb I use UNIX server. and PHP version 4.4.6 , CubeCart Version: 3.0.5 MySQL Version: 4.1.21-standard Server Software: Apache/1.3.37 (Unix) mod_jk/1.2.14 mod_gzip/1.3.26.1a mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 PHP/4.4.6 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a Client Browser: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; InfoPath.1) Please advise with thanks. Suwanabhumi. Quote Link to comment Share on other sites More sharing options...
Guest fullt Posted July 16, 2007 Share Posted July 16, 2007 I just tried doing a test purchase as I'm ready to 'go live' and CC kept saying my password was incorrect, so I clicked the 'forgot password' button and it said a new password was sent, but it never arrived. I tried a few more times with another email and it also didn't work. I looked up the CC user's guide and under 'Set e-mail settings' in the ACP it says 'This value has been preset for our servers and should not be modified'. It says that for Mail Sending Method SMTP Host SMTP Port User Authentication SMTP User Name and SMTP Password Does that mean I'm not supposed to change anything? Right now my Host, Port, SMTP Username and SMTP Password fileds are blank. I found this thread, but I'm worried I might really, really screw things up and lock myself out or something. Should I try what howell did? I have my CC email setup as part of Outlook Express. Thanks. Quote Link to comment Share on other sites More sharing options...
Guest Crystal Dragon Posted July 20, 2007 Share Posted July 20, 2007 Hi I had the same problem getting a password and so did one of my customers. I read the information in this thread and this is how I set up my email. I have Version 3.0.15 My hosting company is ThirdSphere Email Name: Crystal Healing Vibrations (This is used as the send name of site emails.) Email Address:[email protected] (This is used as the email address in site emails.) Mail Sending Method: (SMTP recommended) SMTP SMTP Host: localhost(Default: localhost) SMTP Port: 25(Default: 25) Use Authentication? Yes (Default: No) SMTP Username: [email protected] SMTP Password: password here I got an email for my password with these settings I hope this helps sent an email to myself as a customer and am still waiting I forgot to test this until I was writing this post will let you know what happens. Love and Light Colleen/Crystal Dragon http://www.crystalvibrations.org I just tried doing a test purchase as I'm ready to 'go live' and CC kept saying my password was incorrect, so I clicked the 'forgot password' button and it said a new password was sent, but it never arrived. I tried a few more times with another email and it also didn't work. I looked up the CC user's guide and under 'Set e-mail settings' in the ACP it says 'This value has been preset for our servers and should not be modified'. It says that for Mail Sending Method SMTP Host SMTP Port User Authentication SMTP User Name and SMTP Password Does that mean I'm not supposed to change anything? Right now my Host, Port, SMTP Username and SMTP Password fileds are blank. I found this thread, but I'm worried I might really, really screw things up and lock myself out or something. Should I try what howell did? I have my CC email setup as part of Outlook Express. Thanks. Quote Link to comment Share on other sites More sharing options...
Guest Crystal Dragon Posted July 20, 2007 Share Posted July 20, 2007 :( Just got an email as a customer notifying me of the updating of my order so all seems to be working well. I don't know if the information below will help others with different hosting companies but hey its worth a try. I thought I would put in my actual info minus the password so that you could see just what I did, I really hate it sometimes when people put in things that do not make things easy for those of us still learning Anyway hope this helps Love and Light Colleen/Crystal Dragon http://www.crystalvibrations.org Hi I had the same problem getting a password and so did one of my customers. I read the information in this thread and this is how I set up my email. I have Version 3.0.15 My hosting company is ThirdSphere Email Name: Crystal Healing Vibrations (This is used as the send name of site emails.) Email Address:[email protected] (This is used as the email address in site emails.) Mail Sending Method: (SMTP recommended) SMTP SMTP Host: localhost(Default: localhost) SMTP Port: 25(Default: 25) Use Authentication? Yes (Default: No) SMTP Username: [email protected] SMTP Password: password here I got an email for my password with these settings I hope this helps sent an email to myself as a customer and am still waiting I forgot to test this until I was writing this post will let you know what happens. Love and Light Colleen/Crystal Dragon http://www.crystalvibrations.org I just tried doing a test purchase as I'm ready to 'go live' and CC kept saying my password was incorrect, so I clicked the 'forgot password' button and it said a new password was sent, but it never arrived. I tried a few more times with another email and it also didn't work. I looked up the CC user's guide and under 'Set e-mail settings' in the ACP it says 'This value has been preset for our servers and should not be modified'. It says that for Mail Sending Method SMTP Host SMTP Port User Authentication SMTP User Name and SMTP Password Does that mean I'm not supposed to change anything? Right now my Host, Port, SMTP Username and SMTP Password fileds are blank. I found this thread, but I'm worried I might really, really screw things up and lock myself out or something. Should I try what howell did? I have my CC email setup as part of Outlook Express. Thanks. Quote Link to comment Share on other sites More sharing options...
Guest Posted August 18, 2007 Share Posted August 18, 2007 I am having the same problem. I am using CubeCart 3.0.17 and when I place an order as a customer, I get an email to the admin, but no email to the customer. I've been reading the forums here and can't see anyone solving the problem. The mail is working - I'm getting the admin email just fine. What I'm not getting is the customer email. I'm using SMTP with localhost and the postal mail form. Could it just be the form itself? Thanks, all! Don ([email protected]) Quote Link to comment Share on other sites More sharing options...
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