Guest Posted June 29, 2007 Share Posted June 29, 2007 Hi I'm glad I found this thread but I'm not sure I'm seeing what my client is going through. Thanks Estelle (I've bought several of your mods for other clients) - for the suggestion on the cart_empty language - very good suggestion. Here is my situation http://www.centigradeproducts.com - main url http://www.centigradeproducts.com/shop/ - shopping cart https://www.centigradeproducts.com - SSL URL (registered as www.centigradeproducts.com Although the site can be called with or without the www to start, I have www. set throughout in order to match moving back and forth from main page to shopping to checkout, etc. I can not duplicate the problem on either IE6 or Firefox. My partner cannot duplicate the problem on IE7 My client is getting tons of calls. Many of his customers are retirees and I'm thinking that might be part of the problem in browser settings...I've been told many of them are not computer friendly - and it's causing much stress for them on the customer service end, and I'm considering writing some informational pages on browser settings, but thinking also that much of it would be beyond what they might be able to do on their own (customers). Here is what my client posted, in order: =========== Here's how it happens: From home page of website, client clicks "click here to see accessories you can order for your cooler", then click "to order your power outlet adapter, click here", this opens a new window: Problem #1 occurs here, a lot of people, especially those on AOL have pop-up blockers in place that will prevent the opening of the new window, and trust me, they have no idea how to remove this block. We may need to add a warning that says, pop-ups must be allowed on this site to go to the store. Or, not open a new window when going to the store (my preferred solution). If people get passed the pop-up block: Then problem #2 occurs: items in cart still shows zero: this does not happen all the time, it's erratic. If you press "add to cart" then it goes directly to two instead of one. I just had a lady over the phone this happened to, it's also happened to me several time. We also have about 4 or 5 customers now that "double-purchased" the power supply, probably because of the same issue. All I can tell you is it's happening on and off, but I have seen this issue several times. Another example: as I'm typing this e-mail, I had a LVD and a power supply in my cart, I clicked both "delete items" and "empty cart", then I clicked "return to store home", the LVD is still showing in the cart despite erasing everything in the checkout page. I stand by what I reported: the shopping cart function is erratic on IE7. ============================================= >>I changed all links to go from page to page as opposed to opening a new browser window - I don't believe this had anything to do with the problem as they were non cart pages<<< part 2 ============ Lorri, I went to use the website to purchase a power supply, after adding the power supply, the cart still shows empty. When I add the power supply again, I end up with two power supplies. I am running IE7. We are doing some double work on our side and it is eating us alive. Can you help? =========================== I did some investigation and noticed that the cube cart settings were not putting the www. in so I corrected that. We removed the "buy" button that shows up on the products index to help alleviate confusion so it just says "more info" with the one link, so that all information could be seen then product could be added directly from the product info page My partner implemented Estelle's suggestion from the earlier post. I wrote the customer and told him to clear his cache files - completely shut down all browsers and try again and let me know. He responded with I tried again, but still have the same problem. I even tried it on another computer (with Vista IE7). ================================== I was planning on registering cube for him after we got everything finished and insured that he liked it, but from an earlier post - someone with a registered version had not received a fix on this either. We worked REALLY hard on customizing this cart and it looks great - the only mod in there at this time is one we had to write for Innovative Gateway to process cc's, but that should not have any effect on this - there are a couple of mods I need to buy for him including exporting orders/customers - but I don't want to touch anything until I can fix this. If anyone has implemented anything that has cured the problem with this situation, please let me know - I feel like we have done everything according to the great information found here by this wonderful community - but to no avail. Thanks in advance - and sorry for the length - was trying to include info for possibilities. Quote Link to comment Share on other sites More sharing options...
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