bsmither Posted June 18, 2007 Share Posted June 18, 2007 When editing an order's status, if I check the "Inform customer" checkbox, I always get a 500 Internal Server Error. If it's not checked, I get the order status updated successfully. So maybe there's a problem with how e-mails addresses are being manipulated here? I was also told of several 500 ISE's when customers called to say that when moving from step 4 to step 5 of checking out (step five is when the customer is asked for their credit card number, if I recall), it crashed. It happened to me (as a prior successful customer) as I was making a test run through it. Backing up and trying again, I got through. So here it might *not* be an e-mail issue. I mention e-mail because I've stumbled across several messages that pin the blame on mis-matched e-mails for customer and/or administrator when CC didn't work quite right. CCv3.0.15 hosted on Godaddy shared server, Apache Linux. Quote Link to comment Share on other sites More sharing options...
bsmither Posted June 18, 2007 Author Share Posted June 18, 2007 When editing an order's status, if I check the "Inform customer" checkbox, I always get a 500 Internal Server Error. If it's not checked, I get the order status updated successfully. So maybe there's a problem with how e-mails addresses are being manipulated here? Yup. That was the problem. Admin, General Settings (Store Settings), Styles and Misc: Email Address You cannot put more than one e-mail address in this field. I thought this address was to be used only to send relevant status notices To:, not From:. But I see that it's used as both. The email address specified when Administrators are created must receive something from the store??? Quote Link to comment Share on other sites More sharing options...
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