vokf Posted June 25, 2007 Share Posted June 25, 2007 Hi, I initially had CC4 running on a sub-domain, but then created a new account on a spare domain name. I've been unable to access ACP (Error 4 as below). I've doubled checked the licence key - and it matches. I've removed key.php and used a different browser to hit /admin.php (this action re-builds key.php in the root) I've also cleared out the /cache directory (although I don't think admin writes to it) The IP/Machine address for the licence (as on the CubeCart Customer CP) matches the server. The install is using Zend, although I've set it to IONCUBE with no apparent change. The front-end store works as expected. I'm still getting: License key error 4. License key doesn't match key.php file. The value of $glob['license_key'] in includes/global.inc.php may be incorrect. Please visit http://www.cubecart.com for support. CC4 did run on this server (once I fixed the functions.inc.php error), and I could access the ACP. Is the license key bound to a specific domain (or subdomain)? If so, I need to try to remember where my initial install was I don't really consider this a bug, more of an information thing - if I have to install it where to licence key is bound to, thats fine. Jason Quote Link to comment Share on other sites More sharing options...
Guest Brivtech Posted June 25, 2007 Share Posted June 25, 2007 If you click CustomerCP above, and look at your orders, you'll see the domain that the license is locked to, and also the license key itself. As far as I know, the license key is locked to the domain, and if you want to change it, you'll need to ask Al. Quote Link to comment Share on other sites More sharing options...
vokf Posted June 25, 2007 Author Share Posted June 25, 2007 Hi Brivtech, Yep - I wondered if it was locked to a domain. The CCP doesn't mention a domain, only an IP address and machine name - whereas my CC3 licenses show domain names. I'll PM AL (I didn't want to hassle him) - if he can tell me where I originally installed it, I can put it back... Or preferably, revoke the old license and issue one for the test domain. Thanks, Jason Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted June 26, 2007 Share Posted June 26, 2007 Yeah its locked on first install IP/domain. I can reset it for you for another domain but after a while the old store will be closed down. Let me know if you want more then one beta license and I can add them for you. Quote Link to comment Share on other sites More sharing options...
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