Guest Tegan Snyder Posted October 2, 2008 Share Posted October 2, 2008 I'm in desperate need for some resolution on a problem. I've created a beautiful cubecart site for one of my clients. Everything works great, except for one issue. Customers can add products to the cart just fine, it shows the correct contents in the "View Cart" page. BUT when they goto checkout. The cart contents empties on the third step right before you enter your credit card information. It's like the session is getting destroyed prematurely. You can easily test this for your self. Goto the site: http://www.stormykromer.com • Add any product to your cart • Click on the “1 items†link next to the image of the cart • Confirm your basket • Continue to checkout (bypassed login) • Enter information (name, etc.) • Select checkout • BAM, your cart returns to 0 Items. I have also attached two screenshots. Quote Link to comment Share on other sites More sharing options...
Guest Tegan Snyder Posted October 2, 2008 Share Posted October 2, 2008 Also it looks like the file (includes/content/gateway.inc.php) might contain my answer. It seems to be calling the emptyCart function. Around lines 400-450 look for // empty basket $basket = $cart->emptyCart($keepStock = true); But If I comment that line out it won't allow me complete the checkout. I'm would really appreciate some advice on this issue. Please help. Thanks. Quote Link to comment Share on other sites More sharing options...
Homar Posted October 3, 2008 Share Posted October 3, 2008 Please developers! Can you change your position on this. It's not a good idea to empty the basket before the visitor has completed checkout. It confuses people! Quote Link to comment Share on other sites More sharing options...
Guest Tegan Snyder Posted October 3, 2008 Share Posted October 3, 2008 Please developers! Can you change your position on this. It's not a good idea to empty the basket before the visitor has completed checkout. It confuses people! Please...please......PLEASE. There has to be a way to fix this. It has to be relatively simple. Somebody has to have the knowledge. If you do please share. Quote Link to comment Share on other sites More sharing options...
Guest Posted October 6, 2008 Share Posted October 6, 2008 I agree, the way it is now is confusing and not efficient. I was just testing my cart and went back to change shipping methods to find my cart had been emptied. Why did cubecart put a continue shopping link on page 3?? Quote Link to comment Share on other sites More sharing options...
Guest Posted October 30, 2008 Share Posted October 30, 2008 Having the same issue here, clients that own the site are complaining about this because it generates orders that must be manually followed up on constantly, and the site has been active only a very short time. Quote Link to comment Share on other sites More sharing options...
Guest Daniel H Posted November 4, 2008 Share Posted November 4, 2008 100% agree - having the same problem, and having countless customers getting confused and not completing orders. Some start all over again, but then others are just going elsewhere.... Quote Link to comment Share on other sites More sharing options...
Guest Brivtech Posted November 5, 2008 Share Posted November 5, 2008 Please developers! Can you change your position on this. It's not a good idea to empty the basket before the visitor has completed checkout. It confuses people! Don't depend on the developers to read the forums, this is why there is a proper bug reporting facility specifically for the developers to identify problems and work on them. http://bugs.cubecart.com/view.php?id=1178 Quote Link to comment Share on other sites More sharing options...
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