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New Technical Support Pledge


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We have written the following technical support pledge in an attempt to give you more piece of mind. This can be found permanently in the service standards section of our website and it is a policy we want all our customers to be aware of.

Our Technical Support Pledge

As we do not charge ongoing fees for our products, they all come with an initial, specific period of technical support access time. When your support time has expired and you need to contact our staff, we promise that upon request we will refund any "Top-Up" support time purchased if your store runs the latest version of our software and the reported issue is caused by a bug in unmodified code.

This pledge has been born as we are aware that even though we make it as clear as possible how much technical support time comes with our products many of our customers are not happy purchasing more support time after it has expired. Please note that the only place to receive official technical support is via the "Get Support" link which can be found in your customer area.

We hope that you find this to be a reassuring and positive step forward.

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