sleepyfrog Posted July 30, 2009 Share Posted July 30, 2009 I have included a Flash animation in the global/index.tpl and cart.tpl files, which works perfectly for me on all pages. However, my client can only see the flash on the home page - when he goes into a sub page the flash image is replaced by a white box. He is running Windows Vista and IE7 I told him to clear his cache files but he says this makes no difference. He also says it is happening on his sister's laptop and another machine he tried. I have tried everything I can think of - to redoing and renaming the swf file, adding a no-cache command to the bottom of the template files, getting him to reinstall flash - but still no joy. Has anyone else come across this? I would be grateful if you could check out http://www.heartofenglandbutterflies.com/index.php and see if it does the same for you - ie works on the home page but not when you click on the navigation on the left hand side. Otherwise anyone have any other ideas why this could be happening? It's driving me nuts! Thanks Quote Link to comment Share on other sites More sharing options...
Ausy Posted July 30, 2009 Share Posted July 30, 2009 Your client is correct, using IE7 and IE8 no flash on the catagory pages or product pages, just a white box. I don't know enough about flash to know why though. Quote Link to comment Share on other sites More sharing options...
Guest Soul Reaver Posted August 12, 2009 Share Posted August 12, 2009 Hi Sleepy Frog I see the flash (top right corner) on all pages.... Have you fixed it? I'm using IE8... I see from the source code that you have used the full path for the flash file... (http://www.heartofenglandbutterflies.com/hoebutterflies3.swf) This was going to be my suggestion as you often get this when you use a relative path, (i.e. /files/filename.swf) Take Care Jon Quote Link to comment Share on other sites More sharing options...
Robsta Posted August 13, 2009 Share Posted August 13, 2009 It could be the iframe to a php file, IE does not like them. Quote Link to comment Share on other sites More sharing options...
sleepyfrog Posted August 13, 2009 Author Share Posted August 13, 2009 The iframe was put in to correct the problem If the link was to a document or cart, the index page reloaded, and therefore reloaded the flash file and the movie would start playing again. If it was a link through the main navigation it seems that the index page was not fully reloading, and therefore the movie wasn't being reloaded/started again - hence the white square To resolve it I had to place an iframe over the code so that it forced a reload of the file. Ones who don't support iframe should see the original embedded code Quote Link to comment Share on other sites More sharing options...
Robsta Posted August 13, 2009 Share Posted August 13, 2009 ahh fair enough :whistle: Quote Link to comment Share on other sites More sharing options...
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