Guest Posted August 3, 2009 Share Posted August 3, 2009 Hi, Have been racking my brain to work out this problem... Got a call from a potential customer saying that she could register on my site (www.police-kit.co.uk) as there is no contry to select and she couldn't proceed to the next step without a selection... I have tried myself and it is true. All of the countrie are still in the admin "Countries & Zones"... I have had customers buying (and registering), last week (28th July) and I have done nothing to the site's admin or changed any files since then...! I have not touched my DB - frankly, I'm not that great with MySQL and phpMyAdmin is a little scary... Can anyone shed any light? Many thanks Andy Quote Link to comment Share on other sites More sharing options...
Guest dtmswebmaster Posted August 3, 2009 Share Posted August 3, 2009 I took a look at your site, and you're right.. I can't see anything wrong from the site's end, I would recommend that you check your log files to see if they give you any errors. Quote Link to comment Share on other sites More sharing options...
kinderyum Posted August 3, 2009 Share Posted August 3, 2009 I just had a quick look and there are lots of areas showing under 'Counties/States' and they all appear to be in the UK....but it is blank under 'Countrys'...Is there some option in admin that is making your store/registrations only open to the UK? Quote Link to comment Share on other sites More sharing options...
Guest Posted August 3, 2009 Share Posted August 3, 2009 I took a look at your site, and you're right.. I can't see anything wrong from the site's end, I would recommend that you check your log files to see if they give you any errors. Hi - Thanks for your reply, My error logs do not show anything about this.. I just had a quick look and there are lots of areas showing under 'Counties/States' and they all appear to be in the UK....but it is blank under 'Countrys'...Is there some option in admin that is making your store/registrations only open to the UK? Hi - -thanks for your reply I have a 3rd party mod (Shipping And Tax Always Visible v1) which I set up so long ago, can't remember what/if this prohibits, or affects, anything on the registration page... This is a mod to use when you only sell to 1 country so that your tax and shipping cost is visible on the first checkout page. I'll take a look into it. The only thing that has happened recently was I went over my allowed quota for disk space on m server. although I rectified this quickly. I'm not sure if this could be a factor. Any further assistance or suggestions welcome. Andy Quote Link to comment Share on other sites More sharing options...
Guest Posted August 3, 2009 Share Posted August 3, 2009 I have a 3rd party mod (Shipping And Tax Always Visible v1) which I set up so long ago, can't remember what/if this prohibits, or affects, anything on the registration page... This is a mod to use when you only sell to 1 country so that your tax and shipping cost is visible on the first checkout page. I'll take a look into it. FYI - Took a look at this Mod - even turned it off - and there was no difference...! So I'm actually not sure how I managed to just have UK counties on the registration page. As I said earlier, I set the site up and configured it ages ago... If someone can shed any light on this, it may help the problem. Andy Quote Link to comment Share on other sites More sharing options...
Guest Posted August 3, 2009 Share Posted August 3, 2009 Just another quick update - Looking at my account page (test account I made ages ago), the Country tab is missing as if there are no countries in the database (see picture attached) Quote Link to comment Share on other sites More sharing options...
Guest dtmswebmaster Posted August 3, 2009 Share Posted August 3, 2009 If you haven't already.. re-enable the mod.. and change the default country.. see if that changes the available county/state/zone list. If so, it could be the mod that is doing it. Also, try making a support ticket here. Other than that, I'm really at a loss. Quote Link to comment Share on other sites More sharing options...
Guest Posted August 3, 2009 Share Posted August 3, 2009 If you haven't already.. re-enable the mod.. and change the default country.. see if that changes the available county/state/zone list. If so, it could be the mod that is doing it. Also, try making a support ticket here. Other than that, I'm really at a loss. Thanks for your reply, This didn't do anything - so I think there is something wrong, other than the Mod. Cheers anyway. Andy Quote Link to comment Share on other sites More sharing options...
Guest Posted August 3, 2009 Share Posted August 3, 2009 ALL SORTED....! Simply cleared the Cache in "Rebuild & Recount" and it all came back.... Doh Cheers fr all your help guys... Quote Link to comment Share on other sites More sharing options...
Guest dtmswebmaster Posted August 3, 2009 Share Posted August 3, 2009 Figures... it'd have to be the most simple fix that would get overlooked .. glad you got it all sorted. Quote Link to comment Share on other sites More sharing options...
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