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A few questions....


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I just have a few new questions that have come up...hoping some of you maybe be answer some or all of them...

SCENARIO: A customer completes an order/payment the usual way, but on receipt of the shirt decides he would like to exchange it for a larger size. Customer sends the product back to me at their own cost (or they simply write 'return to sender' on the parcel). I receive the shirt back and need to send them a larger one. I have in my polocies that I charge a minimum shipping fee for exchanges.

QUESTION: How can/should I charge the minimum shipping fee and send the customer the invoice? I use Print Order Forms and PayPal.

QUESTION: Is there a way to email/remind customers when payment for an order is pending after a few days?


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