kinderyum Posted September 9, 2009 Share Posted September 9, 2009 Hi, I just have a few new questions that have come up...hoping some of you maybe be answer some or all of them... SCENARIO: A customer completes an order/payment the usual way, but on receipt of the shirt decides he would like to exchange it for a larger size. Customer sends the product back to me at their own cost (or they simply write 'return to sender' on the parcel). I receive the shirt back and need to send them a larger one. I have in my polocies that I charge a minimum shipping fee for exchanges. QUESTION: How can/should I charge the minimum shipping fee and send the customer the invoice? I use Print Order Forms and PayPal. QUESTION: Is there a way to email/remind customers when payment for an order is pending after a few days? Thanks! Quote Link to comment Share on other sites More sharing options...
kinderyum Posted September 12, 2009 Author Share Posted September 12, 2009 *friendly bump* ;) Quote Link to comment Share on other sites More sharing options...
petecube Posted September 12, 2009 Share Posted September 12, 2009 Hi if you already use PayPal you can use the service that allows you to email invoices to customers for situations where they return good for a different type and you need to charge extra to cover I hope this helps. Regards Pete Quote Link to comment Share on other sites More sharing options...
kinderyum Posted September 13, 2009 Author Share Posted September 13, 2009 Thanks Pete, I was hoping to somehow use CubeCart to produce the invoice, to keep everything happening at the same place..I also accept bank transfers/deposits which alot of my customers will use I think.... Anyone else have any ideas? Feel free to chime in!! Thanks ;) Quote Link to comment Share on other sites More sharing options...
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