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URGENT big problem


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Hi everyone,

Since my website has been upgraded from cubecart 4.2.1 to the newest version (4.3.7) the shopping basket does not work, in case the website is busy (many clients at the same time). It does not depend on the browser one uses (Firefox, Internet explorer 6, 7, 8 all don't work). The shopping basket shows that there are no products inside, while one has placed 1 or several products in the shopping basket.

Is there anyone who can solve this problem? I know there are many topics about this issue, however I read all these topics but no one can help me out.

At this moment, this problem still occurs while I'm writing. However, sometimes there is no problem at all (when it is not busy). Click on the link below to see it yourself:


I will offer a reward for a solution to this problem.


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Guest asafisk

Hi Eric,

I can confirm that your cart is not working. I can add items to the cart but every time I try to view the basket I get an empty basket.

My setup - XP sp3 FF v3.3 with developer toolbar, Yslow & Firebug.

I have 2 clients with similar issues and I too am having trouble finding a solution.

Because I cannot recreate the issue on my clients' sites but I can on your site, I assume that your issue is not the same as the one detailed here:


Last comment 26/10/2009


Last post 07/08/2009


Last post 04/02/2008

I see that your cart is fairly customised and before assuming it's a CC bug it is necessary to rule out any custom code. Have you tried using a clean install of CubeCart with a default skin?


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Sorry for my late response.

I tried to fix this problem by myself whitout any result.

Hereby, I provide you with a more detailed description of the problem.

On certain moments (frequently more than 3 times a day), the shopping basket does not function at all (for about 30 min till 2 hours). On these moments, nobody can use it and no orders are placed. In these cases, it is sometimes possible to get products in the shopping basket. However, if the customer selects ‘show shopping basket’, the shopping basket page shows an empty shopping basket. At the top of the page, it says there are products inside though.

The problem still is there on this moment. I didn't receive any order the last 4 hours. So the problem is for everyone....

I just recorded the screen during the problem.

I'm not certain if the problem is only when the site is busy. That's what I thought.

And here you can see the shopping cart problem: (choose for HD quality)


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You have errors when viewing you cart, these need to be fixed in your skin, and there may be other issues with it. My advice is to get an expert to take a look at your skin.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

Timestamp: Mon, 30 Nov 2009 22:41:07 UTC

Message: 'jQuery' is undefined

Line: 13

Char: 1

Code: 0

URI: http://www.parfumwebshop.nl/js/jquery.ac.js

Message: Object expected

Line: 20

Char: 1

Code: 0

URI: http://www.parfumwebshop.nl/index.php?_g=co&_a=cart

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Guest asafisk

I believe the custom ajaxCart.php is to blame here.

It might be an incompatible version or it may have been installed incorrectly, but it doesn't appear to be doing it's job of updating the user's session data.

You could try switching to a default skin to see whether the add to basket works correctly.

However, if the addition of the Neutrino skin involved changes to core php code, then the default skins may not work either.

Eg, if the standard cartSummary navigation box has been removed from the global/cart include (php) file, then adding to basket won't work.

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Thank for your answer!

I discoverd that what you said is true. The problem is again happening on this moment.

I changed the skin to Classic (Normal cubecart skin) and then the shoppingcart and the login are working fine!

The problem is in the skin that I'm ussing. Not in Cubecart! (What I thought)

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