Jump to content

Buy Now / View Cart text missing


sleepyfrog
 Share

Recommended Posts

Wierd happenings.

Had reports that a couple of customers are logging onto the website and finding that the Buy Now and View Cart buttons have completely dissappeared.

Cannot replicate the issue, and Browser Shots shows no obvious problems - http://browsershots.org/http://www.8ventur...ith/cat_10.html

According to the customer:

"couldn't find a " buy it now " box on your web site...I have three PC 's here at home..one of them is an almost new state of the art Sony Vaio laptop..I have checked them all re cookies, temp files and Java and they are all spot on. They are all on Internet Explorer 7 and none of them display a " buy it now box " on your web page. I am certain that if I cannot see a box...then other IE 7 users will be having the same problem"

Could I therefore ask the community to:

a) please check www.ladspants.com and let me know if you get the same result, and what browser you have

:yeahhh: give any idea where the problem could lie

My first thought was cookies or javascript, but the customer states these are set ok

Many thanks

Carol

Link to comment
Share on other sites

Wierd happenings.

Had reports that a couple of customers are logging onto the website and finding that the Buy Now and View Cart buttons have completely dissappeared.

Cannot replicate the issue, and Browser Shots shows no obvious problems - http://browsershots.org/http://www.8ventur...ith/cat_10.html

According to the customer:

"couldn't find a " buy it now " box on your web site...I have three PC 's here at home..one of them is an almost new state of the art Sony Vaio laptop..I have checked them all re cookies, temp files and Java and they are all spot on. They are all on Internet Explorer 7 and none of them display a " buy it now box " on your web page. I am certain that if I cannot see a box...then other IE 7 users will be having the same problem"

Could I therefore ask the community to:

a) please check www.ladspants.com and let me know if you get the same result, and what browser you have

:yeahhh: give any idea where the problem could lie

My first thought was cookies or javascript, but the customer states these are set ok

Many thanks

Carol

Well, I had a couple issues.

When I viewed a product in Firefox, the Add to Cart and View Cart buttons were there. But for me, I could not add to cart. The button flashed that I had, but nothing showed in the list, and if I clicked to View Cart the basket was empty.

When I view in IE8, the Add to Cart button was missing for the same product. I was seeing the View Cart button though without problem - I just couldn't try adding to it.

Would it have anything to do with working in frames? no idea, but hope the info helps.

Link to comment
Share on other sites

  • 3 weeks later...

Cause of the problem:

The site had been created within a sub-folder of a parent company as the have 3 stores, eg

www.parentcompany.com/ladspants/

With ladspants.com being a forwarding domain.

Using this URL and the ladspants one worked in most browsers. However in some the forwarding was confusing the code and removing the buy now buttons and stopping the shopping cart from accepting goods.

Moving the store to it's own webspace on ladspants.com to get rid of the forwarding resolved all the problems.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...