sleepyfrog Posted February 16, 2010 Share Posted February 16, 2010 Does anyone know how I can stop the store sending out automatic emails - having a problem with the store randomly cancelling orders and emailing customers - even weeks after the goods have been shipped! - so need to disable the feature until we can locate the problem. Thanks Quote Link to comment Share on other sites More sharing options...
Robsta Posted February 16, 2010 Share Posted February 16, 2010 Do you have an entry in 'Automatically cancel New Orders (Pending) after certain time:' in General Settings. (0 disables it). Are you setting the orders to 'Completed'? Quote Link to comment Share on other sites More sharing options...
sleepyfrog Posted February 17, 2010 Author Share Posted February 17, 2010 Do you have an entry in 'Automatically cancel New Orders (Pending) after certain time:' in General Settings. (0 disables it). Are you setting the orders to 'Completed'? Sometimes I feel like such an idiot! I had to upgrade a clients early v4 store to 4.3.8 after it got hacked/corrupted and in the mad dash to transfer all the data and get it back up and running I completely missed that bit on the setup. And of course, the client doesn't 'Complete' any order - hence the problem. Many thanks for again solving a problem I should have spotted myself! :) Quote Link to comment Share on other sites More sharing options...
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