Jump to content

Order Status Automatically Changing to Cancelled


Recommended Posts

We are suddenly experiencing an issue where a completed and paid order is having it's status changed from processing to cancelled at any time from order completion to several hours after the order has been placed. We have contacted the customers concerned and they are not cancelling the orders. There is no sign of anyone unauthorised logging into admin.

We cannot see what is causing this, any thoughts anyone? Our site has run fine for a couple of years and this is the first time this has ever happened.

UPDATE: I have just discovered this has been reported in bug tracker id 0001851

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...