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When does stock item get deducted from available stock


peterwestern@ic24.net
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Hi,

Can anyone confirm if stock should get deducted from available stock as soon as it is selected by a customer or does this only happen once the order has been processed by the intervention at the back end admin.

My customer believes that any item selected from stock should reduce available stock as soon as a customer selects it, even though the order is in a pending status, either awaiting payment or dispatch?

Please advise. I have done a test order and found that the stock is not reduced right up to the time the order is awaiting payment by Paypal.

I am uncertain if my c;ients store is not working as it should/ Please advise. PS I have carried out a Rebuild & Recount via admin as I thought this might be an issue?

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