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Some customers not receiving downloads


melemel

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Last week my store started playing up - some customers are not getting their digital downloads, and also I'm not receiving a pending order email. I just get their paypal payment email, and then I know it's gone wrong again. In admin > Orders, the failed orders are showing 'Order Complete & Dispatched' though the download link has not been sent. seems like around 1 in 5 orders are failing. I haven't made any changes recently to cause this to happen.

What should I check through to isolate the problem? I don't really know where to begin.

NB i'm using 4.3.4

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