sleepyfrog Posted March 6, 2011 Share Posted March 6, 2011 Using v4.3.8 Working perfectly until about a week ago when emails suddenly stopped coming through - neither the admin or customers are getting any emails throughout the order/payment process It was set to mail() I have tried setting to SMTP, both without authentication and with SMTP username and password to no effect The site is hosted with Webfusion Any ideas? Thanks Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 6, 2011 Share Posted March 6, 2011 What did Webfusion have to say? Did they change anything on their side? Quote Link to comment Share on other sites More sharing options...
sleepyfrog Posted March 8, 2011 Author Share Posted March 8, 2011 Webfusion are being deliberately thick, as usual. Does anyone know which CC file is the one responsible for sending out the emails? Quote Link to comment Share on other sites More sharing options...
Robsta Posted March 8, 2011 Share Posted March 8, 2011 It's done through a class... classes/cart/order.inc.php But if you've not edited any files, and it's affecting all emails, then it's more likely server related and not CubeCart code related. That file only controls the order process, I presume the tell-a-friend feature no longer works as well? Quote Link to comment Share on other sites More sharing options...
sleepyfrog Posted March 13, 2011 Author Share Posted March 13, 2011 Nothing works, and Webfusion are giving the old 'we do not give scripting support' answer. As I do not understand how the system is supposed to work when you set the mail method to mail() can someone please explain it to me so that I can paste it into Webfusion's support panel and get an answer. At the moment I am getting no-where. As a web designer I install a lot of cubecart systems all with 123-reg/Webfusion. If this is something that is going to affect all those installs it should be identified by Cubecart, as I am sure other complaints from users will start to arise. I have submitted a ticket to the bugs website over a week ago to try and get someone from Cubecart to help explain it to Webfusion but as usual my ticket has so far been ignored. Quote Link to comment Share on other sites More sharing options...
sleepyfrog Posted March 13, 2011 Author Share Posted March 13, 2011 Just to report that they have now started to work again, through no change on our side. Obviously Webfusion have been messing with their servers again. Quote Link to comment Share on other sites More sharing options...
sleepyfrog Posted March 14, 2011 Author Share Posted March 14, 2011 Worked for a while at the weekend but not again today. Could really do with a response from Cubecart as a matter of urgency so I can explain to Webfusion what could be wrong Not happy with the complete ignoring of my Bugtracker submission for over a week without even an acknowledgement Quote Link to comment Share on other sites More sharing options...
Guest groovejuice Posted March 14, 2011 Share Posted March 14, 2011 This is almost certainly an issue with your host. When you contact them, ask about a recent change to a Mod Security rule. They should be able to Whitelist you. If you don't get adequate help, I'd suggest a new host. Hope it works out... Quote Link to comment Share on other sites More sharing options...
iant Posted March 16, 2011 Share Posted March 16, 2011 I don't have the solution but I have the same issue with my store cc4.4.3 on 2 stores on 2 servers I noticed the problem in August 2010, every email has stopped i.e. reviews, order notification, password resets, contact form (estells mod) which is a pain. My bodges fixes are:- I have over come the contact form using a different contact form on the same server and using iframe tags to add it to the contact us page. Order notifications I rely on the Paypal payment received email to inform me of a new order. I suspect the reason for me/us is that the ISP's may have blacklisted cubecart script as the Tell a fried had a spam bot using it and sending thousands of messages a day (checked "post" in log file) I wonder if this maybe the case?? I never perused the issue as couldn't be bothered. Would be nice for a fix or to confirm if the script kiddy has caused the ISP's to stop CC mail Also it looks like Cube cart bug tracker isn't sending out emails as I tried to register but no email to ativate account arrived, I was going to post this on the bug tracker on your ticket. Quote Link to comment Share on other sites More sharing options...
iant Posted March 17, 2011 Share Posted March 17, 2011 hmm just noticed this post on the 7th March looks like others have the same/similar problem Quote Link to comment Share on other sites More sharing options...
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