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This morning I got an email from hostgator, this is what it said.

Hello,

Unfortunately, we were forced to suspend the script "" as it was causing a high load on the server, and due to this affecting all of the other accounts on the system, we were forced to take immediate action for the health of the server.

Running Processes:

embroid 1473 0.0 0.1 40484 19516 ? DN 09:34 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 2610 0.0 0.1 35076 14384 ? DN 09:51 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 3476 0.0 0.1 35076 14232 ? SN 09:35 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 3612 0.0 0.1 35076 14232 ? DN 09:35 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 4712 0.0 0.1 35076 14204 ? DN 09:36 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 5477 0.0 0.1 38676 18072 ? DN 09:36 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 7173 0.0 0.1 40484 19556 ? DN 09:37 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 10650 0.0 0.1 39972 19348 ? DN 09:39 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 10881 0.0 0.1 35076 14244 ? DN 09:39 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 12971 0.0 0.1 40484 19664 ? DN 09:24 0:01 /usr/bin/php /home/embroid/public_html/index.php

embroid 14476 0.0 0.1 35080 14276 ? SN 09:41 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 14658 0.0 0.1 35076 14260 ? DN 09:41 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 15031 0.0 0.1 39204 18608 ? DN 09:41 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 15886 0.0 0.1 35076 14240 ? DN 09:42 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 16071 0.0 0.1 35076 14260 ? SN 09:42 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 16152 0.0 0.1 35076 14244 ? SN 09:42 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 16180 0.0 0.1 40484 19608 ? DN 09:42 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 17072 0.0 0.1 35080 14264 ? DN 09:26 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 18404 0.0 0.1 38676 18048 ? DN 09:27 0:01 /usr/bin/php /home/embroid/public_html/index.php

embroid 19992 0.0 0.1 38948 18252 ? DN 09:27 0:01 /usr/bin/php /home/embroid/public_html/index.php

embroid 20991 0.0 0.1 35076 14240 ? DN 09:28 0:01 /usr/bin/php /home/embroid/public_html/index.php

embroid 21199 0.0 0.1 40500 19624 ? DN 09:28 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 25712 0.0 0.1 40484 19644 ? DN 09:30 0:01 /usr/bin/php /home/embroid/public_html/index.php

embroid 31499 0.0 0.1 39508 19164 ? DN 09:33 0:00 /usr/bin/php /home/embroid/public_html/index.php

embroid 32415 0.0 0.1 35076 14208 ? DN 09:33 0:00 /usr/bin/php /home/embroid/public_html/index.php

Running Queries:

Current Site Requests:

119.63.196.114 eembroiderydesigns.com /index.php?_a=viewProd&productId=266&review=read

119.63.196.114 eembroiderydesigns.com /index.php?_a=viewProd&productId=266&review=read

119.63.196.24 eembroiderydesigns.com /alphabets-letters-designs/spacey-alphabet.html

119.63.196.24 eembroiderydesigns.com /alphabets-letters-designs/spacey-alphabet.html

119.63.196.41 eembroiderydesigns.com /index.php?_a=viewProd&productId=391

119.63.196.41 eembroiderydesigns.com /index.php?_a=viewProd&productId=391

199.76.146.238 eembroiderydesigns.com /

199.76.146.238 eembroiderydesigns.com /

207.46.194.71 eembroiderydesigns.com /index.php

207.46.194.71 eembroiderydesigns.com /index.php

207.46.195.239 eembroiderydesigns.com /index.php

207.46.195.239 eembroiderydesigns.com /index.php

207.46.195.239 eembroiderydesigns.com /index.php

207.46.195.239 eembroiderydesigns.com /index.php

216.199.35.47 eembroiderydesigns.com /free-embroidery-designs-to-download.html?_g=ajaxadd

216.199.35.47 eembroiderydesigns.com /free-embroidery-designs-to-download.html?_g=ajaxadd

38.99.98.5 eembroiderydesigns.com /

38.99.98.5 eembroiderydesigns.com /

66.249.72.52 eembroiderydesigns.com /index.php?_g=sw&r=%2Findex.php%3F_a%3DviewProd%26amp%3Bpro

66.249.72.52 eembroiderydesigns.com /index.php?_g=sw&r=%2Findex.php%3F_a%3DviewProd%26amp%3Bpro

66.249.72.78 eembroiderydesigns.com /index.php/alphabets-letters-designs/animals/transport/tedd

66.249.72.78 eembroiderydesigns.com /index.php/alphabets-letters-designs/animals/transport/tedd

66.249.72.78 eembroiderydesigns.com /index.php/images/cache/animals1/embroidery-design-horse04.

66.249.72.78 eembroiderydesigns.com /index.php/images/cache/animals1/embroidery-design-horse04.

66.249.72.78 eembroiderydesigns.com /index.php?_g=cs&_p=images%2Frandom%2FverifyGD.inc.php&esc=

66.249.72.78 eembroiderydesigns.com /index.php?_g=cs&_p=images%2Frandom%2FverifyGD.inc.php&esc=

66.249.72.78 eembroiderydesigns.com /index.php?_g=cs&_p=images%2Frandom%2FverifyGD.inc.php&esc=

66.249.72.78 eembroiderydesigns.com /index.php?_g=cs&_p=images%2Frandom%2FverifyGD.inc.php&esc=

69.18.60.83 eembroiderydesigns.com /index.php?_a=category

69.18.60.83 eembroiderydesigns.com /index.php?_a=category

84.187.14.150 eembroiderydesigns.com /free-embroidery-designs-to-download.html

84.187.14.150 eembroiderydesigns.com /free-embroidery-designs-to-download.html

After Suspension:

10:09:03 up 38 days, 10:45, 2 users, load average: 63.90, 52.40, 46.58

10:09:13 up 38 days, 10:45, 2 users, load average: 60.72, 52.10, 46.54

10:09:23 up 38 days, 10:45, 2 users, load average: 56.39, 51.46, 46.39

10:09:33 up 38 days, 10:45, 2 users, load average: 53.17, 50.93, 46.28

10:09:43 up 38 days, 10:45, 2 users, load average: 50.37, 50.41, 46.16

10:09:53 up 38 days, 10:45, 2 users, load average: 48.90, 50.08, 46.10

10:10:03 up 38 days, 10:46, 2 users, load average: 49.61, 50.20, 46.17

10:10:13 up 38 days, 10:46, 2 users, load average: 46.26, 49.46, 45.98

10:10:23 up 38 days, 10:46, 2 users, load average: 43.32, 48.72, 45.78

10:10:33 up 38 days, 10:46, 2 users, load average: 42.23, 48.32, 45.68

10:10:43 up 38 days, 10:46, 2 users, load average: 40.38, 47.72, 45.51

10:10:53 up 38 days, 10:46, 2 users, load average: 39.89, 47.38, 45.42

10:11:03 up 38 days, 10:47, 2 users, load average: 38.14, 46.76, 45.24

10:11:13 up 38 days, 10:47, 2 users, load average: 37.58, 46.35, 45.13

10:11:23 up 38 days, 10:47, 2 users, load average: 37.08, 45.96, 45.01

10:11:33 up 38 days, 10:47, 2 users, load average: 35.71, 45.37, 44.83

10:11:43 up 38 days, 10:47, 2 users, load average: 34.51, 44.80, 44.65

10:11:53 up 38 days, 10:47, 2 users, load average: 35.96, 44.77, 44.64

10:12:03 up 38 days, 10:48, 2 users, load average: 37.33, 44.78, 44.65

10:12:13 up 38 days, 10:48, 2 users, load average: 35.22, 44.08, 44.42

10:12:23 up 38 days, 10:48, 2 users, load average: 33.65, 43.45, 44.21

10:12:33 up 38 days, 10:48, 2 users, load average: 32.40, 42.86, 44.01

10:12:43 up 38 days, 10:48, 2 users, load average: 31.90, 42.41, 43.85

It appears that you are using a custom coded php application. Additionally, it appears to generates pages on the fly, each time they are accessed. Since the content of a page is unlikely to change from moment to moment, we recommend that you investigate caching solutions for this product. The developer can probably assist you with this, or possibly your webmaster. Additionally, you may wish to verify that your database is optimized with proper indexing, etc.

Also, please note that you should still be able to access the admin panel, and most of the site to make any modifications that you might need.

If you reply back to this with your IP address (http://www.hostgator.com/ip.shtml) we will be more than happy to go ahead enable HTTP access for you, so that you can safely work on the script without it causing further issues.

Once you have made the changes, please respond to this with the changes that you have made, so that we can re-enable this site, and watch for further problems, or see if there might be further suggestions that we can make to help lower the load that this site causes.

So I sent all of this to cubecart support and this was the reply.

They may have suspended your site, but the server is STILL massively overloaded as evidenced by the extreme amount of time it takes for the store's admin panel to respond. Also, CubeCart V5 has a very robust caching mechanism.....which they SHOULD know already. The caching is enabled by default and is enabled on your store. They need to keep looking for the culprit, because I don't believe it's your store causing the issue.

Kind Regards,

So I sent that to hostgator and this is their reply.

Hello,

The server you are being hosted is currently only using less than 50% of it available resources.

The reason why the site is loading so slowly is due to a coding error that results in over 700 getdents64 function calls.

The strace from the execution of index.php and admin.php are located in your home directory to help your developers resolve this issue.

/home/embroid/admin.php.strace.log

/home/embroid/index.php.strace.log

I have also created the below file so that you may easily and accurately check the server load.

http://eembroiderydesigns.com/load.php

An acceptable load on this 16 core server is 24.

Thank you for choosing Host Gator and please contact us again if you need additional support.

Best regards,

So I have a site that is not working, no idea what to do about it and I will now have to wait until tomorrow in my Aussie time to get a response from cc support again.

I would be so grateful if someone could help me figure this out.

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Guest hennaboy

Hostgator is full of BS.

I run my own server and the server load is minimal. We are both running CC5 so the difference is none. So my server would have a similiar problem if it was script related.

Move host as quick as possible. They are obviously over selling their servers and then putting the blame where they feel like it. They also clearly know nothing about running the servers they are offering.

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Guest hennaboy

Like a lot of things in life you get what you pay for.

Hosting should be where your main customer base is. So it makes their shopping experience as fast as possible.

Do not go too cheap.

Anyone offering unlimited everything for next to nothing is usually a bad idea!

Something reliable for the control panel is a good indicator. Cpanel/WHM or Plesk.

Search on a forum for your intended host to see if there is any good or bad review. www.webhostingtalk.com is a good resource.

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i use hostgator.com and can tell you just how to get it done. it took me a week of messing with them to understand. SO here is what you do with hostgator. you copy your cubecart file over in your or your public_html. goto your .com/cubecart 5.0.1 you will see it working!! then goto to hostgator chat and tell them you want that server side site to be a .com and not a .com/cubecart 5.0.1. , tell them you want it in your root directory, they will take a look and fix it. thats what i had to do to do it. they will see what they have to fix as far a servers and they also updated me to php 5.3, i used filezilla for ftp---hope this helps!!!

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  • 4 months later...
Guest newtyresquick.com

Hello, I also have a similar problem same again with hostgator. is it that they are usless or do i also have a problem

I apologize, but I was forced to suspend the script /home/davidh/public_html/ntq/index.php as it was causing a high load on the server, and due to it affecting all of the other accounts on the system, I forced to take immediate action for the health of the server.

Unfortunately I do not have any specific recommendations for this script, however, in general, adding some sort of caching mechanism, where the script does not need to generate a new page with every request, helps to lower the over load that a script will cause. Likely the original author or support group of the software that you are using will be able to help you to understand how to add something of this nature.

If you reply back to this with your IP address (http://www.hostgator.com/ip.shtml) we will be more than happy to go ahead enable HTTP access for you, so that you can safely work on the script without it causing further issues. Please let us know how you would like to proceed.

Running Processes:

davidh 673 0.1 0.1 42692 22020 ? DN 17:27 0:01 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 2116 0.1 0.1 42692 22084 ? DN 17:29 0:01 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 2190 0.3 0.1 42712 22088 ? DN 16:54 0:08 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 2481 0.2 0.1 43016 22064 ? DN 16:55 0:06 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 2854 0.2 0.1 43072 22364 ? DN 16:55 0:05 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 4795 0.2 0.1 42692 22088 ? DN 16:57 0:06 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 6607 0.2 0.1 43076 22384 ? DN 17:33 0:01 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 7218 0.2 0.1 42692 22084 ? DN 17:00 0:05 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 7425 0.2 0.1 43072 22360 ? DN 17:34 0:00 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 7604 0.2 0.1 43080 22388 ? DN 17:00 0:05 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 8432 0.2 0.1 42712 22080 ? DN 17:01 0:05 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 11829 0.2 0.1 43072 22364 ? DN 17:05 0:05 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 11999 0.2 0.1 42692 22028 ? DN 17:05 0:05 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 13273 0.2 0.1 43000 22116 ? DN 17:37 0:00 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 14781 0.2 0.1 42692 22028 ? DN 17:39 0:00 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 14824 0.2 0.1 42712 22088 ? DN 17:08 0:04 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 16595 0.1 0.1 42692 22024 ? DN 17:10 0:03 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 17104 0.6 0.0 39168 18472 ? DN 17:41 0:00 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 17444 0.2 0.1 42692 22028 ? DN 17:10 0:03 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 18488 0.1 0.1 42692 21760 ? DN 17:12 0:03 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 22068 0.1 0.1 43072 22364 ? DN 17:15 0:02 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 23038 0.2 0.1 42692 22020 ? DN 17:16 0:03 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 24441 0.2 0.1 43016 22044 ? DN 17:18 0:03 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 29669 0.1 0.1 43076 22384 ? DN 17:24 0:02 /usr/bin/php /home/davidh/public_html/ntq/index.php

davidh 30590 0.2 0.1 42964 22084 ? DN 17:25 0:02 /usr/bin/php /home/davidh/public_html/ntq/index.php

Running Queries:

*************************** 1. row ***************************

USER: davidh_ntq

DB: davidh_ntq

STATE:

TIME: 0

COMMAND: Sleep

INFO: NULL

Current Site Requests:

180.76.5.103 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.103 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.141 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.141 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.149 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.149 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.173 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.173 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.188 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.188 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.194 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.194 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.56 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.56 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.64 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.64 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.91 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.5.91 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.6.21 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

180.76.6.21 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/13/key/84dc6c01d0bc4

66.249.71.209 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/7/key/84dc6c01d0bc4d

66.249.71.209 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/7/key/84dc6c01d0bc4d

66.249.71.209 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/7/key/84dc6c01d0bc4d

66.249.71.209 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/7/key/84dc6c01d0bc4d

66.249.71.209 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/7/key/84dc6c01d0bc4d

66.249.71.209 newtyresquick.dirtybonnets.com /index.php/admin/cms_page/edit/page_id/7/key/84dc6c01d0bc4d

66.249.71.237 newtyresquick.dirtybonnets.com /195/65r16-roadstone-cp321-8pr-special-104/102r-.html

66.249.71.237 newtyresquick.dirtybonnets.com /195/65r16-roadstone-cp321-8pr-special-104/102r-.html

66.249.71.237 newtyresquick.dirtybonnets.com /235/75tr15-roadstone-at-ii-104q-special-.html

66.249.71.237 newtyresquick.dirtybonnets.com /235/75tr15-roadstone-at-ii-104q-special-.html

After suspending the script:

17:42:24 up 74 days, 1:58, 2 users, load average: 26.96, 25.95, 22.41

17:42:54 up 74 days, 1:59, 2 users, load average: 16.53, 23.52, 21.72

17:43:24 up 74 days, 1:59, 2 users, load average: 10.39, 21.36, 21.06

17:43:54 up 74 days, 2:00, 2 users, load average: 6.66, 19.41, 20.42

17:44:24 up 74 days, 2:00, 2 users, load average: 4.45, 17.66, 19.80

17:44:54 up 74 days, 2:01, 1 user, load average: 2.84, 16.00, 19.18

17:45:24 up 74 days, 2:01, 1 user, load average: 2.34, 14.62, 18.62

17:45:54 up 74 days, 2:02, 1 user, load average: 1.83, 13.32, 18.06

17:46:24 up 74 days, 2:02, 1 user, load average: 1.42, 12.12, 17.51

17:46:54 up 74 days, 2:03, 1 user, load average: 1.30, 11.06, 16.99

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  • 1 month later...

I used to lease a HostGator Dedicated Managed server. During the years I was a client, i hosted enough CC-based web sites to know that this is not a typical HG experience.

I was a fairly early HG client, before they became the giant they are now. I was leasing a managed server from them which is a bit more demanding than just hosting one site. I was selling hosting and they were simply the guys who took care of keeping the hardware running.

Over time, I encountered more and more frequesnt lapses in the quality of the support. Also, the servers I was leasing just didn't have the guts to support my own growing list of sites I was hosting. I had just too many issues that were taking too long to solve.

So I sought better (larger and faster) quad-core servers. I put test sites on them, included a few CubeCart stores, some Joomla, Drupal and even a Magento site. Magento-based stores are notorious for dragging down the entire server. I monitored site performance and tech support compared with previous experience for about 6 months. Eventually moved everything over to the new servers. That was maybe 5 years and three server upgrades ago.

I have never experienced an issue such as this topic so I have to assume it's an anomoly. Have you asked HG Tech Support to promote the issue up to their next support level?

Joe Harkins, owner

www.buildinghosting.com

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