Jayphen Posted September 5, 2011 Share Posted September 5, 2011 I can't seem to duplicate this on any platform, but customers have been occasionally having their sessions dropped. They wil add items to their basket & proceed through to the checkout, at which point they are unable to continue, as the basket empties itself. The same customers are not able to log in – when they attempt to log in, they are taken back to the log in screen. Quote Link to comment Share on other sites More sharing options...
bsmither Posted September 5, 2011 Share Posted September 5, 2011 I have some ideas as to why this happens: banks of proxy computers (like AOL), or IE8's enhanced security. Or something else. Wrong (aka missing or dropped) sessions do not happen randomly - there will be a common reason - we just have to find it. CC4 records the browser (User Agent String) in the session database table. You need to look at this table (sort by customer_id) and compare IP addresses and browser values. If the customers you have received notice from (get their ID numbers) are using IE8, then read this: http://www.cubecartforums.org/index.php?showtopic=14230 Quote Link to comment Share on other sites More sharing options...
Jayphen Posted September 5, 2011 Author Share Posted September 5, 2011 I have some ideas as to why this happens: banks of proxy computers (like AOL), or IE8's enhanced security. Or something else. Wrong (aka missing or dropped) sessions do not happen randomly - there will be a common reason - we just have to find it. CC4 records the browser (User Agent String) in the session database table. You need to look at this table (sort by customer_id) and compare IP addresses and browser values. If the customers you have received notice from (get their ID numbers) are using IE8, then read this: http://www.cubecartforums.org/index.php?showtopic=14230 Hi, thanks for your reply. These users are not using IE8 – I was actually able to replicate the issue by logging in as one of the users who was experiencing the problem. Once I cleared cookies & tried again (as the same user), it was fine. I was using Firefox 5. It does not appear to be browser-specific. Quote Link to comment Share on other sites More sharing options...
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