magi Posted September 6, 2011 Share Posted September 6, 2011 I have not received the orders and the customer does not receive either email I use the latest version 5.0.3 I read that there was a note I think a file was removed but I can not find on the forum. Thank you for helping me magi Quote Link to comment Share on other sites More sharing options...
fantastichearts Posted September 13, 2011 Share Posted September 13, 2011 I have not received the orders and the customer does not receive either email I use the latest version 5.0.3 I read that there was a note I think a file was removed but I can not find on the forum. Thank you for helping me magi I have noticed no email are sent if you use the print order form or no payment is received. I have raised this as a bug but no response yet. Quote Link to comment Share on other sites More sharing options...
magi Posted September 13, 2011 Author Share Posted September 13, 2011 I have not received the orders and the customer does not receive either email I use the latest version 5.0.3 I read that there was a note I think a file was removed but I can not find on the forum. Thank you for helping me magi I have noticed no email are sent if you use the print order form or no payment is received. I have raised this as a bug but no response yet. When customers order and my admin is in English after having been re cois pending, but not french. And when a customer places an order it does not receive automatic email or the customer to confirm that he has placed his order. Must be absolutely "pending" but when my admin is in french does not fit me his email. Quote Link to comment Share on other sites More sharing options...
Guest JamesBlachford Posted September 14, 2011 Share Posted September 14, 2011 I have the same issue with emails not ebing sent. have tried the standard PHP() mail and put in SMTP setting. It's still not working. What's even worse is you can't print orders either!!! Quote Link to comment Share on other sites More sharing options...
magi Posted September 14, 2011 Author Share Posted September 14, 2011 if I put the french admin emails the customer does not receive any notice and even the administrator, if I put the admin in English and the client receives the administrator but also need to change the order status is not very intelligent. Quote Link to comment Share on other sites More sharing options...
WhiteWillowStitching Posted September 14, 2011 Share Posted September 14, 2011 if I put the french admin emails the customer does not receive any notice and even the administrator, if I put the admin in English and the client receives the administrator but also need to change the order status is not very intelligent. Same problem. The only time I get emails is if the customer pays with Paypal or if I change the pending to completed. Jamie Quote Link to comment Share on other sites More sharing options...
piccolina Posted September 15, 2011 Share Posted September 15, 2011 if I put the french admin emails the customer does not receive any notice and even the administrator, if I put the admin in English and the client receives the administrator but also need to change the order status is not very intelligent. Same problem. The only time I get emails is if the customer pays with Paypal or if I change the pending to completed. Jamie I cannot offer any suggestions, but I have the same problem with my demo install. It is disappointing there's has been no solutions suggested, despite this being experienced by a number of users. Geoff Quote Link to comment Share on other sites More sharing options...
fantastichearts Posted September 16, 2011 Share Posted September 16, 2011 if I put the french admin emails the customer does not receive any notice and even the administrator, if I put the admin in English and the client receives the administrator but also need to change the order status is not very intelligent. Same problem. The only time I get emails is if the customer pays with Paypal or if I change the pending to completed. Jamie I cannot offer any suggestions, but I have the same problem with my demo install. It is disappointing there's has been no solutions suggested, despite this being experienced by a number of users. Geoff Please add to my bug report and it might get higher up the priority list... http://bugs.cubecart.com/view.php?id=2940 Quote Link to comment Share on other sites More sharing options...
Robo_1 Posted September 27, 2011 Share Posted September 27, 2011 Added my comments to the bug report. This issue is proving a real pain, I hope they fix it sooner rather than later. Quote Link to comment Share on other sites More sharing options...
fairtomidland Posted October 4, 2011 Share Posted October 4, 2011 I have not received the orders and the customer does not receive either email I use the latest version 5.0.3 I read that there was a note I think a file was removed but I can not find on the forum. Thank you for helping me magi I had the same problem- figured it out- go to the administrators section, click on admin user, and enable the "Receive order notifications?" red x to make it a check mark. if I put the french admin emails the customer does not receive any notice and even the administrator, if I put the admin in English and the client receives the administrator but also need to change the order status is not very intelligent. Same problem. The only time I get emails is if the customer pays with Paypal or if I change the pending to completed. Jamie I cannot offer any suggestions, but I have the same problem with my demo install. It is disappointing there's has been no solutions suggested, despite this being experienced by a number of users. Geoff Please add to my bug report and it might get higher up the priority list... http://bugs.cubecart.com/view.php?id=2940 Also changed all the folders that were supposed to be set at chmod 777 to 755 and the orders can be printed after that change. Quote Link to comment Share on other sites More sharing options...
marcelva Posted October 4, 2011 Share Posted October 4, 2011 This did not help for me, I was already having the green check mark there ....... I had the same problem- figured it out- go to the administrators section, click on admin user, and enable the "Receive order notifications?" red x to make it a check mark. Quote Link to comment Share on other sites More sharing options...
magi Posted October 13, 2011 Author Share Posted October 13, 2011 This did not help for me, I was already having the green check mark there ....... I had the same problem- figured it out- go to the administrators section, click on admin user, and enable the "Receive order notifications?" red x to make it a check mark. I did it they had to check my files. but I have not received the first email warning us that we Avont an order he must see this regularly in the shop does not make sense is correct. Quote Link to comment Share on other sites More sharing options...
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