Guest Posted September 24, 2011 Share Posted September 24, 2011 Hi, Hoping someone is experiencing the same problem and can suggest a fix....? I have been running the latest version of cubecart and have fully updated the database and all seems well.....I am receiving and processing orders. However for some unknown reason, I keep losing the store settings! The store can be working fine for days and then suddenly when going to login to admin panel, it asks me to enter a valid license key! I enter my key again in the box provided, to find my store in a mess, and all the store config settings have be wiped. It takes me 1-2 hours to restore to original settings! This has happened three times in the last week now! It also happened a few times when working with 5.2 and 5.3. I have been in touch with support who can't find the problem either?? The error log shows no recent issues? I just don't know what to do! I feel like I cannot take my eyes off the site! especially as I have internet advertising running constantly along with media / press adds... (I have indeed deleted the setup folder, and made the global read only...so not possible for a third party to be doing this you would think?) Any help would be appreciated! Thank you Dominic Quote Link to comment Share on other sites More sharing options...
Guest mrdave Posted February 6, 2012 Share Posted February 6, 2012 I was hoping for an answer on this, as we have had the same problem twice now on a live site, the most recent in the last 3 days, reported to support this am and I will help on it. The site became disabled, like a trial key expiring yet it is fully paid for. I had to revalidate all keys back into CCadmin, and all the site settings had been lost. I have logged a support call. but I cannot give them ftp access, but this should not mean that a knowleagable answer or reason for this occurring should not be disclosed. it is as though the config table has been emptied during tha site license check at some point, the same thing that happens with the license check and invalidating a trial site. But every other table was fine.. Im now making a copy of the table just in case we lose all the information again, so we can recover.. I would like to know how this can happen on a live site installed only a short time ago.. running v.5.0.6. Quote Link to comment Share on other sites More sharing options...
2n3055 Posted February 10, 2012 Share Posted February 10, 2012 Same thing happenned to me just now ... out of nowhere the backend asks me for a licence key ... store loses all configs. I have placed a support ticket. Quote Link to comment Share on other sites More sharing options...
Guest mrdave Posted February 13, 2012 Share Posted February 13, 2012 hi. was it a full key or a trial key that had expired? Quote Link to comment Share on other sites More sharing options...
2n3055 Posted February 17, 2012 Share Posted February 17, 2012 Full key Quote Link to comment Share on other sites More sharing options...
convict Posted February 24, 2012 Share Posted February 24, 2012 We're on the track and it should be already fixed in 5.0.7 Quote Link to comment Share on other sites More sharing options...
2n3055 Posted February 29, 2012 Share Posted February 29, 2012 Just happened to me again this morning - yesterday was all fine then today same problem as reported earlier: backend asks for a license key, store frnt end shows no logo and about 75 "popular products". I must again reenter the key to gain access to the backend, then I must restore store settings from backup through phpMyAdmin in cpanel. Quote Link to comment Share on other sites More sharing options...
2n3055 Posted March 14, 2012 Share Posted March 14, 2012 And again! Lost all configs, had to restore from backup! Quote Link to comment Share on other sites More sharing options...
2n3055 Posted March 31, 2012 Share Posted March 31, 2012 Lost config again this morning, restored as previously indicated. Scripts had been modified following bsmither suggestions, also nothing special in access/admin logs. Quote Link to comment Share on other sites More sharing options...
2n3055 Posted April 30, 2012 Share Posted April 30, 2012 And again this morning - now with 508 the backend page shows I can either go "Lite" or purchase a license towards a full version. If I go "Lite" will it muck up my database? Who knows. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted April 30, 2012 Share Posted April 30, 2012 Don't go Lite - have you put in an Urgent Support Ticket?? Quote Link to comment Share on other sites More sharing options...
2n3055 Posted May 2, 2012 Share Posted May 2, 2012 Oh yes! Immediately upon discovering. Support has tweaked some store settings, hopefully this solves the problem. Quote Link to comment Share on other sites More sharing options...
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