WhiteWillowStitching Posted December 24, 2011 Share Posted December 24, 2011 Before I submit a bug report or help ticket I thought I'd ask first. Anyone else having problems with American Express? My 5.0.6 will not allow a customer to put in the 4 digit CVV2#. It tells them it has to be 3 and I of course end up having to contact the customer only to find them a little frustrated. Jamie Quote Link to comment Share on other sites More sharing options...
fairtomidland Posted March 28, 2012 Share Posted March 28, 2012 YES!, Here is what happens when a customer tries to purchase with AMEX - they get this error message; The following errors were detected:Please enter a valid CVV2 security code. This is a three or four digit code normally found on the rear of the card. We are using the Card capture method, since CC still does not work with our gateway (elavon) I fixed it by turning off the "Enable Card Validation" under payment gateway settings. This needs to be a bug report. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted March 28, 2012 Share Posted March 28, 2012 Please submit the bug report as soon as possible. Judging by the number of resolved issues shown today - they must be close to issuing 5.0.8. Would be great for you if they could get that fixed in time to be included. Quote Link to comment Share on other sites More sharing options...
fairtomidland Posted March 28, 2012 Share Posted March 28, 2012 Cannot find where to submit bug report. I cannot log in to this page- http://bugs.cubecart.com/ Do I use my forum login or cubecart customer log in? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted March 28, 2012 Share Posted March 28, 2012 I have it bookmarked in the General Support section here on this forum. http://forums.cubecart.com/topic/44753-v5-bug-report-link/ Quote Link to comment Share on other sites More sharing options...
fairtomidland Posted March 29, 2012 Share Posted March 29, 2012 Note that to report, you must sign up as a new user, as this or any other CC log in is not part of the database. Quote Link to comment Share on other sites More sharing options...
WhiteWillowStitching Posted March 31, 2012 Author Share Posted March 31, 2012 I reported this bug months ago after posting here. I was told it would be fixed in the 5.0.7 release. I can't tell you if it has or hasn't because I'm still running 5.0.6. I'd upgrade to .7 but honestly I'm not ready or willing to deal with any new bugs that may arrise yet. Jamie Quote Link to comment Share on other sites More sharing options...
fairtomidland Posted April 30, 2012 Share Posted April 30, 2012 I thought this problem was going to be fixed in 5.08, but after updating to 5.08 and setting up the card capture gateway to enable validation, the error message still pops up when using AMEX as payment - "Please enter a valid CVV2 security code. This is a three or four digit code normally found on the rear of the card" Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 4, 2012 Share Posted May 4, 2012 See this bug report: http://bugs.cubecart.com/view.php?id=121 Quote Link to comment Share on other sites More sharing options...
Guest Ryanloop Posted May 14, 2012 Share Posted May 14, 2012 This is very strange. If Amex was fine prior, then something clearly changed. I would start with putting in an amex number straight into the gateway. If that goes thru, you will know for certain the gateway is working. You just need to your hands on an amex card. This would give you a solid starting point. I wish I could be of more help. Good luck! Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 14, 2012 Share Posted May 14, 2012 If you look in the difference file for 5.0.8 to 5.0.9 you'll find what needs to be changed to get this to work correctly. The previous attempt to fix it corrected the database part, but not the code part. Quote Link to comment Share on other sites More sharing options...
firetrader Posted May 20, 2013 Share Posted May 20, 2013 Seems like this issue is back, I have not upgraded to 5.2.2 still on 5.2.1 yet, but there was nothing in the release notes that it was fixed. Anybody else having the Please enter a valid CVV2 security code. This is a three or four digit code normally found on the rear of the card. Error ? Andy Quote Link to comment Share on other sites More sharing options...
themixtapechannel Posted August 12, 2013 Share Posted August 12, 2013 Hi, I'm running 5.2.2 and using card capture. I aalso just discovered this same issue. A client made me aware of said issue, and when I checked, same problem here. The customer can't enter the four digit CVV, it only accepts three digit as the CVV code. Has anyone had a chance to look at this or found a fix yet? Thank you! Quote Link to comment Share on other sites More sharing options...
bsmither Posted August 12, 2013 Share Posted August 12, 2013 Only Amex has a four-digit CVV number. I would assume so, but I have to ask, have you enabled Amex as a card you are willing to accept? Also, I believe the Card Cature gateway has a few problems. In the file gateway.class.php for the Card_Capture gateway: The regex phrase, used to determine the card type based on the number sequence, is badly expressed. At line 238, make the line look like: 'Amex' => '#^3[47][0-9]{13}$#', This also fixes the problem that elsewhere, the code is testing against "Amex" and not "AMERICAN EXPRESS'. The test to determine a valid CVV2 code number is performed before the test to determine the card type. Find this range of statements: // Check the security code if required if ($this->_module['cvv_req']) { $this->securityCode($securityCode); } and place it above: return $this->_validate_card_data; I will wait until someone transacts an order using this gateway (making sure the card number entered actually gets you a payment) before I post this to the Bug Tracker. Quote Link to comment Share on other sites More sharing options...
themixtapechannel Posted August 17, 2013 Share Posted August 17, 2013 Hi, yes it's enabled. Would this work that you have posted above so I can make changes? Thank you bsmither Quote Link to comment Share on other sites More sharing options...
bsmither Posted August 17, 2013 Share Posted August 17, 2013 Also, for the Card Capture gateway, the admin control panel for that module asks for: Store CVV Security Code. This needs to be enabled for the data entry form presented to the customer to show the field that collects the CVV code. It is not enough to require it. A better phrase would be: Ask and Save CVV Security Code. The customer will get really confused if you require the code, but have no place on the form to enter it. With the edits I posted earlier, I successfully checked out (order still at Pending like it should be). Quote Link to comment Share on other sites More sharing options...
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