Admin => Inventory => Import Products => Images

[JulesInFrance]

Hi,

I've done just about everything I can think of to determine how this function works but to date it still alludes me.

I've FTP'd my images to the images/source folder and used Admin => File Manager => Images => Update File List to rebuild whatever needs rebuilding, then for good measure tried Admin => Advanced => Maintenance => Clear image cache.

However, whenever I import a csv file, with an appropriate image file name in the appropriate place, CC5 ignores it and selects a seemingly random image instead (though I'd bet the selection is defaulting rather than randomising).

As this function doubtless got past rigorous testing and is known-good can anyone give me a clue as to what I'm doing wrong, please?

Thanks, Jules

[Guest]

Hi Jules,

We've just been through this process.

We found that you must have .jpg at the end of the product / image name in the csv file. (imagename.jpg)

We also found it didn't always like blank image names, so we ended up creating a default image called image coming soon to put where you didn't have an image.

I hope that helps with some troubles :-)

Kind regards

James

[WhiteWillowStitching]

Have you tried doing it the long way using image manager to import the images instead of using FTP? I know FTP is much faster but I ran into the same problem early on and admitted defeat and just use the image manager to create the subfiles and upload images to those subfiles. I know it is the long way around but it is the only way I can get V5.0.6 to see the picture files.