PeteW1959 Posted April 18, 2012 Share Posted April 18, 2012 Hi, Strange one this. I have some customers showing as having 1 order, but clicking on the '1' gets a message 'There are no orders in the database'. I have some customers showing as having 2 orders, but clicking on the '2' only shows one order. As far as I can tell they should only have one order. I have some customers showing 1 order who actually have 1 order. I have some customers showing 2 orders who actually have 2 orders. This came to light because a customer complained that he had placed an order through to completion but when looking at his orders there were none on the system. This customer is in the first category above. I have yet to find out at what stage his 'completion' went to, but there is nothing showing up for him in PayPal. (I only accept payment through PayPal or by cheque). Other customers have paid successfully through PayPal since this incident. This only seems to have been happening since 3rd April. There have been no changes to the system for several months. Regards Pete Quote Link to comment Share on other sites More sharing options...
leeofaccy Posted April 18, 2012 Share Posted April 18, 2012 Hi Pete Have you tried clicking Rebuild number customer orders in the Rebuild & Recount section to see if it makes any difference? Lee Quote Link to comment Share on other sites More sharing options...
PeteW1959 Posted April 18, 2012 Author Share Posted April 18, 2012 Hi Lee, Thanks for the reply. Just done that and it has done the trick. Why might this have happened in the first place, and could it have anything to do with the customer's order not completing correctly? Pete Quote Link to comment Share on other sites More sharing options...
leeofaccy Posted April 18, 2012 Share Posted April 18, 2012 Hi Pete, Quote from the documentation: When orders are removed from the system, the reported number of orders by a customer can be inaccurate. As long as it has done the trick! Quote Link to comment Share on other sites More sharing options...
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