Ms Holly Posted April 19, 2012 Share Posted April 19, 2012 I have just upgraded to cubecart 5 and am having trouble loading new images. It appears to load the image and the image file name is there but it says no image avaiable when I try to look at the image or put the image into a product. Does any one know why this might be happening? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted April 19, 2012 Share Posted April 19, 2012 I can't help, but those who would be able to need more information. What did you upgrade from? Are you on 5.0.8? Do you have a full backup? Are your images in folders? Do I understand correctly that your old images work properly? Have you changed hosts? Anything else you can think of??? Quote Link to comment Share on other sites More sharing options...
Ms Holly Posted April 19, 2012 Author Share Posted April 19, 2012 Thanks I Upgraded from cube cart 3 version ?? to 5.08 and still with the same host and haven't run out of space. I have a back up of my old cart. My old images work however I can not upload new images. Some images are in folders others are not. I am using the same computer and I can not think of anything that I have done differently at all. Any thoughts at all would be appreciated. Quote Link to comment Share on other sites More sharing options...
Guest 99dollarhosting Posted April 20, 2012 Share Posted April 20, 2012 I am using the latest version that came with my hosting package I purchased, (I didn't upgrade or anything, and am familiar with older versions of CC) and I'm having the same problem...how do I fix this? I really like this newer version, but...I MUST HAVE IMAGES. Thanks, Greg :( Quote Link to comment Share on other sites More sharing options...
Guest 99dollarhosting Posted April 20, 2012 Share Posted April 20, 2012 Is there anybody "out there"?...... Quote Link to comment Share on other sites More sharing options...
[email protected] Posted April 21, 2012 Share Posted April 21, 2012 I have been battling this problem as well. The cart will not upload new images. ver 5.0.7 I also installed a fresh v5.0.8 just to test the theory and it won`t upoload images as well. others must be having this problem. The cart is useless without being able to upload images. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted April 21, 2012 Share Posted April 21, 2012 The only way to be sure to get help on this is to submit a support ticket. This forum is NOT manned by CC staff. I do know there was a File Manager bug in 5.0.7 that was fixed in 5.0.8. Quote Link to comment Share on other sites More sharing options...
[email protected] Posted April 23, 2012 Share Posted April 23, 2012 Re issue: image upload problem in our store – images won`t save as main image - product saves but no image available. I have found what seems to be the problem and a work around. It seems to be an image naming issue. I have found that by renaming the image by placing a zero in front works! It appears that this bug is also present in 5.0.8 Examples Image name PDAB-167648 will not save Image renamed to 0PDAB-167648 will save ok. Image name TWB-MR250 will not save Image renamed to 0TWB-MR250 will save hopefully this will be helpful to others with this issue. i have reported this bug to CC support Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted April 23, 2012 Share Posted April 23, 2012 I just created a new test item and added an image that worked properly, using 5.0.8. The image name was walmartdandeetanbrownwolfmanmonster.JPG I renamed the image with a hyphen in it and it still worked for me. Quote Link to comment Share on other sites More sharing options...
[email protected] Posted April 23, 2012 Share Posted April 23, 2012 no doubt this is a weird problem. other files with different prefixes ( ie beginning with C) will still work fine. nothing to do with hyphens as far as i can see. the image files that won`t show in store front still appear in file manager ok. the problem is that the image won`t stay marked with a star ( as the main image or secondary image) . it just doesn`t save. mind you i have always had trouble "saving" certain things in this V5 cart. for instance, when adding a product, the category doesn`t save first time, i have to go back and re-save to get it to stick. Also, i get an error message when saving any more than one note on a customer order although the note still saves. there is also an error for customers when they try to save their billing information. they have to re-enter certain info to get it to save. Maybe there is some sort of error occurring with the database or even the server permissions settings. I wish i knew. They might all be related. thanks for the helpful comments. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted April 23, 2012 Share Posted April 23, 2012 Al has just posted about a bug fix about the 4.0.7 upgrade code. Maybe in cycling through the upgrades from 3 to 5.0.8 you've encountered the same issue? Grabbing at straws here, so sorry if this is nonsense. http://bugs.cubecart.com/view.php?id=149 Quote Link to comment Share on other sites More sharing options...
[email protected] Posted April 23, 2012 Share Posted April 23, 2012 here`s a test store - fresh clean 5.0.8 install - not an upgrade. same issue, still can`t get images to save and show on store front without renaming the image with a zero prefix. http://www.countrystore.com.au/cubecart/ trust me to encounter a weird issue. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted April 23, 2012 Share Posted April 23, 2012 Do you have SEO enabled and the proper htaccess on your test store? Quote Link to comment Share on other sites More sharing options...
[email protected] Posted April 24, 2012 Share Posted April 24, 2012 no we haven`t enabled seo. thanks Quote Link to comment Share on other sites More sharing options...
Ms Holly Posted April 28, 2012 Author Share Posted April 28, 2012 Hi guys I have this sorted now and it might help you I was told that my host PHP had the memory limited and that hte system was running out trying to process and display my images. Cubecart perferes 128m but can get by with 96m. I asked my host to raise it and they did and now I have no problems. So it might be worth looking into. Quote Link to comment Share on other sites More sharing options...
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