sparky5693 Posted May 11, 2012 Share Posted May 11, 2012 Occasionally the shipping charges for an order end up out of whack. When this happens, I just refund the difference, but in CC5 this refund sends the customer an email saying their entire order has been cancelled, and changes the order status to cancelled. Is there a way I can stop this entire process? I don't want my refunds to automatically be processed as a cancelled order. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 11, 2012 Share Posted May 11, 2012 I've reported this as a bug. Quote Link to comment Share on other sites More sharing options...
sparky5693 Posted May 12, 2012 Author Share Posted May 12, 2012 At least I know I wasn't alone. Thanks. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 12, 2012 Share Posted May 12, 2012 Every time it's happened I thought it was something I had done wrong - but this last time I was sure I hadn't done it, so I reported it very recently. I'm not sure how long it's been that way, because I kept blaming myself. Please go to the Bug Tracker and put a note on my bug ticket, so they'll know it's not just me. Quote Link to comment Share on other sites More sharing options...
Ms Holly Posted May 13, 2012 Share Posted May 13, 2012 Added to your bug ticket its happening here to. Quote Link to comment Share on other sites More sharing options...
sparky5693 Posted May 14, 2012 Author Share Posted May 14, 2012 Done. Between lost orders, and customers asking me why I cancelled their order this is very frustrating. Quote Link to comment Share on other sites More sharing options...
WhiteWillowStitching Posted May 14, 2012 Share Posted May 14, 2012 Happens to me to and has ever since I upgraded from v4 to v5. I just email my customers letting them know I'm about to issue a refund through Paypal and that my software is buggy and will send them a cancelation notice and to ignore it. Works every time except when I forget to email a customer first which is rare after having my butt chewed a few times. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 14, 2012 Share Posted May 14, 2012 I'll warn them about that from now on - each time it's happened previously I apologized for my mistake - lol! Quote Link to comment Share on other sites More sharing options...
sparky5693 Posted June 15, 2012 Author Share Posted June 15, 2012 Was this fixed and I just missed something? Our bug report seems to be missing. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 15, 2012 Share Posted June 15, 2012 It's still there... http://bugs.cubecart.com/view.php?id=172 Quote Link to comment Share on other sites More sharing options...
Robsta Posted June 15, 2012 Share Posted June 15, 2012 Isn't the bug to do with the shipping being incorrect? refunding the order usually means the order is cancelled, and is a useful feature. This is a feature of v4 as well. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 15, 2012 Share Posted June 15, 2012 Isn't the bug to do with the shipping being incorrect? refunding the order usually means the order is cancelled, and is a useful feature. This is a feature of v4 as well. No - Any PARTIAL refund of the customer's PayPal payment, no matter what the reason, causes the total order to be cancelled - even if it were already marked as Completed. Quote Link to comment Share on other sites More sharing options...
sparky5693 Posted June 15, 2012 Author Share Posted June 15, 2012 Odd. When I look from the main page, there is only 14 reports.... as long as they still have the issue though. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 15, 2012 Share Posted June 15, 2012 Based on Robsta's comment, though, the bug report I filed doesn't make the problem clear. FOUR of us here are having this issue, so I'm assuming it IS a bug. I'll add to the report and see if I can stir the pot a bit. Quote Link to comment Share on other sites More sharing options...
sparky5693 Posted June 16, 2012 Author Share Posted June 16, 2012 You link to the report works fine, but that appears to be the only way I can find it. When I view reports, I don't see it listed any longer, I actually only see 14 reports. Weren't there like a couple pages a few days ago? Is it because we reported it in an old version? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 16, 2012 Share Posted June 16, 2012 You must have some kind of search term filtering the reports, as I have a long page showing, plus more pages to click on. Click on the Reset Filter button on the right side right below the blue section at the top of the bug report page. Quote Link to comment Share on other sites More sharing options...
sparky5693 Posted June 17, 2012 Author Share Posted June 17, 2012 Duh! That got it. Quote Link to comment Share on other sites More sharing options...
sparky5693 Posted June 19, 2012 Author Share Posted June 19, 2012 WooHoo! Solution posted in the tracker. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 19, 2012 Share Posted June 19, 2012 Yep! Quote Link to comment Share on other sites More sharing options...
Taylore Posted June 22, 2012 Share Posted June 22, 2012 I have this problem, too -- CC V5 cancelles the order (s)! Pay pal is attaching an additional $5.00 on each order for shipping (Unnecessary). So I refund the $5.00The customer receives a cancelled email! (this makes the customer angry and frustrated) What should I do? Thanks! PS: Can I hire someone who has had experience in fixing this? Who? taylorevance @ gmail.com Quote Link to comment Share on other sites More sharing options...
Robsta Posted June 22, 2012 Share Posted June 22, 2012 Go through your payment process to see where the $5 is being added. It's probably being added by your PayPal account, so check your PayPal settings. If you want to hire someone, you need to visit the third-party forum and ask there. That's the correct place. Quote Link to comment Share on other sites More sharing options...
J Green Posted September 7, 2012 Share Posted September 7, 2012 I am also having this issue - after completing an order - a customer's credit card company challenged the purchase a month later, PayPal put a hold on the PayPal account for the purchase - but when PayPal did this it automatically changed the order to canceled and wiped out the tracking info. This should not happen. Cubecart Version 5.1.4, PHP 5.2.17, Linux 2.6.32.2.59sg, Apache 1.3.42, MySql 5.5.24 Quote Link to comment Share on other sites More sharing options...
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