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Cant activate or send newsletter template


Guest mrdave

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Guest mrdave

Hi

Im trying to send out a newsletter to existing customers on 5.1.1. but I cannot activate the template, it always changes back to inactive.. Consequently when i try and send a newsletter it doesnt arrive at a test email address..

I have even created a new on and this wont save either, so if i select this as the template in the newsletter settings, it just doesnt arrive, if i select the normal template it appears all other emails appear fine...

any suggestions on things to check/try/fix anyone else having a problem with newsletters?

thanks

David

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  • 1 month later...

David

As far as I can tell the newsletter function is broken.

Whilst it is possible to create and save newsletters, the following does not work:

1. send test email

2. send newsletter

The system does report "newsletter sent" but nothing is in fact transmitted.

Yet another major bug in this buggy issue I fear. The question is, has it been reported, and are we going to get a promise of a fix?

John

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Please open this file for editing: /admin/skins/default/templates/customers.email.php at around lines 6 and 7.


<div><label for="sender_name">{$LANG.email.news_sender_email}</label>....

<div><label for="sender_email">{$LANG.email.news_sender_name}</label>....





Change these code fragments to look like this:



<div><label for="sender_name">{$LANG.email.news_sender_name}</label>....

<div><label for="sender_email">{$LANG.email.news_sender_email}</label>....

Then, work your way through every newsletter you have created and swap the sender's email address with the sender's name.

Test and report back.

I have no setting to 'activate' a newsletter. Could you elaborate?

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