Guest mrdave Posted November 12, 2012 Share Posted November 12, 2012 since upgrading we are getting more and more failed payment orders, the reason is that customer now have to confirm the payment after they have been to paypal to pay. Previously in v4 /v3 you would go to paypal press pay and then returned to a confirmation of a payment, job done. now it seems that you go to paypal and then are returned to a payment details screen, requiring a further press of confirm order before the order is made.. Is there anyway to remove this pointless screen that loses sales, customers think they have paid when they go to paypal, or some way of adding a message to this page to inform the customer what to do when they are returned to the order details screen. something like,, 'confirm your order to complete',,,, etc... there are too many clicks in the checkout process and should be reduced not increased. any suggestions on making the checkout process as slick as possible. thanks . Quote Link to comment Share on other sites More sharing options...
tipawn Posted December 28, 2013 Share Posted December 28, 2013 this is the same issue I am having has anyone come up with a fix? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted December 28, 2013 Share Posted December 28, 2013 I've seen this same PayPal behavior as a customer on OTHER sites during the holiday shopping spree. It is a little confusing at first, but after seeing it in multiple places, it was not concerning. Quote Link to comment Share on other sites More sharing options...
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