mayhem69 Posted December 1, 2012 Share Posted December 1, 2012 I was using a free trial version of cc5 and got a message today stating my customer base was full so i could not access my admin. Finally after countless emails between me and CSR Bill Wheeler i knew what had to be done, pay for a software license. He knew how worried i was about getting into the admin to make some major changes today. So i pd. the $144 for the software license. Bill emailed me back acknowledging payment and my site is still not accessible and i do not have a software key!! I still cannot enter my admin 6 hrs. after payment and i do not have a software license key to enter. Anyone else have problems with the lack of customer service?? I am sorry for being a complete noob about this stuff, but i feel Bill is very unprofessional and lacks quality customer service!! Anyone else have any issues with customer service? I mean c'mon the guy knew how important getting into my admin was and i was completely disrespected. Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 1, 2012 Share Posted December 1, 2012 Correct me if I'm wrong, but when I visit my CubeCart account at cp.cubecart.com, in the Dashboard, I can see a list of my license keys. See what happens when you 'unlock' yours (if it's not already). Quote Link to comment Share on other sites More sharing options...
mayhem69 Posted December 1, 2012 Author Share Posted December 1, 2012 Correct me if I'm wrong, but when I visit my CubeCart account at cp.cubecart.com, in the Dashboard, I can see a list of my license keys. See what happens when you 'unlock' yours (if it's not already). thank you for your help bsmither!! I did that and also copy and pasted the key in my admin under i think general settings. If you hadent told me that i would still be clueless with this. See what i mean about the customer service! thank goodness for this forum Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted December 19, 2012 Share Posted December 19, 2012 Thanks for taking the time to post feedback about your experience. I am terribly sorry that you feel let down and that we have not provided a satisfactory service. It is rare that we recieve complaints and I will investigate this ticket today. Please do let us know if you require any further assistance. Quote Link to comment Share on other sites More sharing options...
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