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Cannot get rid of pesky "my logo" image in e-mail templates- P


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I have seen multiple posts about using your own logo for e-mail templates, but none of them address my specific problem, so I had to post a new topic.

 

I have edited ALL of the templates for the site to include the sites logo at the top, changed any wording I thought might need it, then added a signature to the bottom of the template.

 

When I am editing the template, the blue "your logo" image IS NOT shown in the editor at all. But when the e-mails get sent, it displays above the site logo I have placed in the template. I can't find this "your logo" image anywhere to get rid of it, nor can I find how to remove it from even displaying in the templates period.

 

In addition, for some reason it is adding an additional signature to the bottom of the page, & I don't know how to get rid of what seems to be the default one is seems to add in addition to the signature I added in the editor for each template. I've attached an example.

 

Additionally (& this doesn't apply to the templates & I think I MIGHT have even opened a separate post for this, but I can't remember, BUT...) in the mobile skin I am using (copied the red mobile theme & renamed it), I have completely edited it to the way I'd like it, but for some reason, the logo at the top refuses to display. It just shows a little box (like a broken image). I have replaced the default logo with the logo I want to display (skins/mobile/images/arns/logo/default.png), I renamed my logo default.png, but it just refuses to display. Does anyone have ANY idea what I am doing wrong? I just don't get it. I am sooo close to completing this site, I have had sooo many problems customizing CC to my clients needs & I am just so frustrated, so any help on these two topics would be GREATLY, GREATLY, GREATLY appreciated.

 

Thank you so much,

Monica

 

 

 

 

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OMG, OMG, OMG I finally figured out where to go to get rid of both the pesky "my logo" image as well as the added default signature! In the admin, it's in under:

 

File Manager/E-mail Templates/Email Template Tab/ Then click the "Default E-mails" text which is linked, then the HTML Content tab & it's right in there. Both the "My Logo" image as well as the signature to go on all e-mails. This way you can customize the signature if you need to be each individual template.

 

So if anyone else has that issue, that's how you do it.

 

Now I just need to figure out the mobile skin logo problem. (& another checkout problem, but there's a separate ticket open for that)

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Ok, you have this path:

skins/mobile/images/arns/logo/

 

This implies you have created an additional 'style', alongside the red, green, and blue styles. But, have you made all the necessary changes?

 

In skins/mobile/config.xml, have you added the 'arns' style node?

    <style images="true">
      <directory>arns</directory>
      <name><![CDATA[Arns]]></name>
      <description><![CDATA[Arns style]]></description>
    </style>

Then, in Store Settings, Layout tab, is the Skin Settings for Default front-end mobile skin set to Mobile/Arns?

 

And does the mobile template's main.php file still have this:

<img src="{$STORE_LOGO}"

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Yes, the config does have the following:

	<style images="true" default="true">
	  <!-- images: TRUE tells the template system that this style has its own image folder. FALSE would use the contents in the root of the images folder -->
	  <directory>arns</directory>
	  <name><![CDATA[Arns]]></name>
	  <description><![CDATA[Arns style]]></description>
	  <default />
	</style>

The skin setting is set to mobile/arns (the entire skin is working great on my phone, the darn logo just won't show up)

 

And main.php still has "{$STORE_LOGO}". I did try to change that once to the actual URL, but it didn't work, so I changed it back.

 

I'm at such a loss.

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One final thing to do/check:

 

Right now, the HTML (of the mobile skin) as delivered to my browser has this:

<img src="/"

 

That means the admin was never told to use an image for this skin -- which should mean to use the skin's default image at mobile/red. (Hmm. You have CC514. I wonder ???)

 

So, in Store Settings, Logos tab, upload a logo appropriate for the mobile skin. (I think) If you already have one in the list, go ahead and specifically select Mobile as the skin, then select Arns as the style. Make sure the image is enabled. Then Save.

 

* Then, just to make sure the logo has not been removed from your non-mobile skin, select All Skins and then select All Styles. Then Save.

 

Hopefully, that will then properly save the new setting in the CubeCart_config database table under 'logos'.

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"Can I just do a regular link to the image in main.php?"

 

Yes. Afterward, use CubeCart's Clear Cache to make CubeCart use a fresh copy of the template.

 

"Will uploading another image going to do anything to my logo on the non-mobile site?"

 

No. For the newly added logo image, make sure to select Mobile as the skin and select Arns as the style. Then Save.

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Thank you Bsmither! It's so funny, I did the direct link before & even cleared the cache & everything but it didn't work. I had even cleared Safari's cache on my iPhone & it didn't help. This time I uploaded the image (& renamed it) to the regular images directory instead of buried in the skins image directory & linked it directly & it worked perfectly. Thanks for the help & encouragement. That's one more thing to cross off my list, which makes me a VERY happy girl.

 

I wonder, I am having an issue with a continue button being missing from checkout. My programmer says it's a skin problem, but I haven't made any skin changes except for to the mobile one for the logo is all. Would you be willing to try to help me figure that issue out, you seem to know so much about CC. It's the last major thing I need to fix, & I'm not sure if my programmer is going to be able to fix it or not. Would you be willing to listen to the issue & see if you can help?

 

I REALLY appreciate the help thus far. It seems like you're the only one that answers my posts on here. I see you do with a lot of others too, so you must be extremely busy (or extremely bored I guess too huh? LOL!)

 

Thanks again!

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Oops, I lied. I have 2 more issues, that & the post I posted about the CC option that is added to the payment options, but you have already commented on that stating you couldn't get there because of the continue button being missing, LOL! So those are my last two major issues. If you had any insight on either, I would be extremely grateful, as usual.  :-)

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