familyfunpowersports Posted September 24, 2013 Share Posted September 24, 2013 For over 2 weeks now we have been trying to get a fix for this issue. Google is blocking our site stating possible malware infection and blocks the site. we installed a back up from 2 weeks ago and the issue cleared up. Google was contacted and the site was scanned and approved as clean. Unfortunately 3 days later it came back. Upon contacting our hosting provider to install back up again (but this time ctry and change all passwords) our host hosting provider states he no longer has the back up and it was used already. I don't understand how a back up gets used and deleted but either way its not available anymore. Our site is a heavily moded V4 site so upgrading to V5 is not something i want to take on right now. Is there a way to scan the site for the infection and remove it? familyfunpowersports.com Quote Link to comment Share on other sites More sharing options...
bsmither Posted September 24, 2013 Share Posted September 24, 2013 "I don't understand how a back up gets used and deleted but either way its not available anymore." Backups don't get "consumed". They can certainly get deleted, lost, or corrupted. Your hosting plan may state that for X-money a month, you only get one restoration from backup. Still.... You would need to, or have an expert, FTP a copy of your entire site and look through the files for unwanted code. "Is there a way to scan the site for the infection and remove it?" A file/folder compare against a copy of the installation package of the same version will reveal all differences. Quote Link to comment Share on other sites More sharing options...
familyfunpowersports Posted September 24, 2013 Author Share Posted September 24, 2013 I had started a support ticket with (Robsta) yesterday Morning but haven't gotten a reply yet. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted September 24, 2013 Share Posted September 24, 2013 So sorry you're having this problem! The problem doesn't seem at this point to be version related, but if it turns out to be a security issue due to using an older version of CC, this thread will be locked. You can always get help on v4 issues on the 3rd party forum. Good luck to you!! Hope this gets resolved soon. Quote Link to comment Share on other sites More sharing options...
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