Resolved - Can't get past "transferring, please wait"

[adamsymonds88]

Hi everybody,
I'm a new user, been searching for a while for a solution but can't find one yet.

After selecting payment method in the checkout process, I get a little progress bar saying "transferring, please wait" It does nothing at this stage.

If you press the proceed button, it loops back to the select payment method page.

Word of warning, don't put anything sensitive in there if you're testing. I've no SSL in place at the minute.

Does anybody have a solution for this? Sorry if it's already been covered, I have searched.

Website is www.geekcore.co.uk

Thanks

Adam

[havenswift-hosting]

Hi Adam

Have you tried the exact same process but using a standard unaltered skin to see if you get the same results ? This type of problem is typical of coding errors in a customised skin, so testing like this is the first thing we always do when our clients have problems like this.

Another thread (that unfortunately has been prematurely locked before the reason could be added) is http://forums.cubecart.com/topic/47638-paypal-checkout-major-problem-with-usa-customers/ Having to click on the "Proceed" button in order to get taken to PayPal and also the problems reported with the county / state fields for countries that have zones set up for them (ie that problem is likely to have affected plenty of other countries and not just USA) is caused by javascript conflicts as both of these pieces of functionality use javascript.

Thanks

Ian

[Dirty Butter]

Another thread (that unfortunately has been prematurely locked before the reason could be added) is http://forums.cubeca...-usa-customers/

 

Sorry about that - I unlocked the thread, if you need to shed more light on the issue.

[adamsymonds88]

Hi Adam

Have you tried the exact same process but using a standard unaltered skin to see if you get the same results ? This type of problem is typical of coding errors in a customised skin, so testing like this is the first thing we always do when our clients have problems like this.

Another thread (that unfortunately has been prematurely locked before the reason could be added) is http://forums.cubecart.com/topic/47638-paypal-checkout-major-problem-with-usa-customers/ Having to click on the "Proceed" button in order to get taken to PayPal and also the problems reported with the county / state fields for countries that have zones set up for them (ie that problem is likely to have affected plenty of other countries and not just USA) is caused by javascript conflicts as both of these pieces of functionality use javascript.

Thanks

Ian

Hi Ian,

Thanks for the response. I've just tried with a stock skin and it works fine.

Where would the code be which would affect this?

Thanks so much for your help.

 

Best Wishes

Adam

[havenswift-hosting]

Hi Adam

It is very likely to be in the main.php template file but could be caused by included javascript in other files as well - impossible to tell without looking at the code on your site

Thanks

Ian

[adamsymonds88]

Hi Ian,

I've sorted it now.
I needed different sections of the site to have different designs, so my main.php directs to different variations of the main.php file .
The problem was with one of those files, like you say. I just stripped it down to bare basics for the "checkout" and "gateway" pages. It seems to be working fine now.
Thanks for the help
It's good to know where the problem stemmed from.

 

All the Best
Adam

[Dirty Butter]

Glad you were able to get it working. Just to repeat Havenswift's suggestion - when you are using a customized skin it's best to check to see if your issue is solved on a stock skin.

 

.

[zetasj55]

Thanks for the response. I've just tried with a stock skin and it works fine.
Where would the code be which would affect this?

[havenswift-hosting]

Read the previous posts in this thread for clues !