DoubleTapDesign Posted November 6, 2013 Share Posted November 6, 2013 Hi All, i've just upgraded my store from v4 to the latest v5, however, i'm met with the "You have exceeded the maximum amount of customers/orders/administrators to continue using CubeCart Lite." i can't figure what's going wrong, there 'were' 2 admin accounts, i've removed one, i've got around 70 customers to a whopping 30+ orders, yet i'm apparently exceeding limits? I've tried removing some info from the database, but due to this error, i can't even process an order i received this morning! Please can someone point me in the right direction (now also need to re-theme and sort my shop! not a happy chappy. Technically, i wasn't finished getting it set up enough to want to go from 14 day trials to a full membershit, now i can't even access my orders, so to me it's just all a massive waste of time! I'll be stalking this page for the rest of the day as the payment on this order is in pending status and i can't complete it without access to my store backend! Kind regards James Cliffe www.doubletapdesign.net I cans Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 6, 2013 Share Posted November 6, 2013 Hi James, Check the database tables CubeCart_administrators, CubeCart_order_summary and CubeCart_customers. The number of rows are important. Quote Link to comment Share on other sites More sharing options...
DoubleTapDesign Posted November 6, 2013 Author Share Posted November 6, 2013 Thanks for your reply.. FROM `CC1_CubeCart_admin_users` - Showing rows 0 - 0 ( 1 total, Query took 0.0001 sec)FROM `CC1_CubeCart_customer` Showing rows 0 - 24 ( 25 total, Query took 0.0002 sec)FROM `CC1_CubeCart_order_summary` Showing rows 0 - 21 ( 22 total, Query took 0.0002 sec) See now my predicament? nothing i can see 'exceeds' the limits Quote Link to comment Share on other sites More sharing options...
DoubleTapDesign Posted November 6, 2013 Author Share Posted November 6, 2013 logged in via proxy, got access now, may just be a cache issue.. Thanks anyway for your help KR James Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 6, 2013 Share Posted November 6, 2013 Great! I was about to ask to make sure you were looking at the right database! Quote Link to comment Share on other sites More sharing options...
DoubleTapDesign Posted November 6, 2013 Author Share Posted November 6, 2013 Ok, thought i was done However, i need to capture/complete a paypal transaction, i don't have that option in v5, suggestions/help? Thanks Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 6, 2013 Share Posted November 6, 2013 Can you explain in a bit more detail? Quote Link to comment Share on other sites More sharing options...
DoubleTapDesign Posted November 6, 2013 Author Share Posted November 6, 2013 Certainly can. Previous store payment on v4 had a 'capture payment' option at the bottom of the sales record so i could change the paypal Pending payment into Completed Now, i've got a completed payment in v5, but no actual completed payment in paypal Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted November 6, 2013 Share Posted November 6, 2013 So the customer has not actually paid? If that's the case, you can invoice them directly from PayPal. Quote Link to comment Share on other sites More sharing options...
DoubleTapDesign Posted November 6, 2013 Author Share Posted November 6, 2013 technically, as far as the customer is aware, they have paid. I believe it's something to do with changing from a Paypal API to the built in paypal management in v5, i hate upgrades, all they do is cause problem after problem Currently on hold to paypal to see what i can do Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 6, 2013 Share Posted November 6, 2013 Ok so in CubeCart v5 you need to set the payment type to Authorize and not Sale. You can then either capture the funds in the PayPal admin control panel or there should be tools to do this if you look up the transaction in the order transaction logs. Don't worry we are here to help. It's just a bit different to how it used to be and all will be normal and fine in no time. Quote Link to comment Share on other sites More sharing options...
DoubleTapDesign Posted November 6, 2013 Author Share Posted November 6, 2013 done on the phone to Paypal, they say they could do nothing but void the sale as the Capture issue is only available via the API Sadly, since v4 was unaccessable due to no 14 day trial or lite version, i'm screwed.. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 6, 2013 Share Posted November 6, 2013 You can void and capture the fund in PayPal and the CubeCart admin control panel. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.