spink Posted November 22, 2013 Share Posted November 22, 2013 I installed cubecart through Mojo directly to my hosting account. So, it setup everything including the database. However, after the install I got nothing but a blank screen when trying to access the admin area (http://www.seriouslypink.co/store/admin.php). All yesterday I tried reading through the forum threads to see if I could find the fix, but to no avail. ------------------------ I tried renaming and then subsequently, deleting the cubecart setup folder, but still no access to the admin. ----------------------- I tried changing the /includes/global.inc.php encoder code to state 'zend' instead of 'ioncube', because that's what I original thought I had, but it created an error (see below). Fatal error : Incompatible file format: The encoded file has format major ID 4, whereas the Loader expects 5 in /home4/seriout2/public_html/store/admin_php5.3_enc_zend.php on line 0 ------------------------ So, after the error I installed ioncube instead and changed the /includes/global.inc.php back to 'ioncube' for the encorder. Here is the phpinfo: This program makes use of the Zend Scripting Language Engine: Zend Engine v2.2.0, Copyright © 1998-2010 Zend Technologies with the ionCube PHP Loader v4.4.4, Copyright © 2002-2013, by ionCube Ltd., and with Zend Optimizer v3.3.9, Copyright © 1998-2009, by Zend Technologies Can anyone assist with helping locate the problem? Thanks so much! Quote Link to comment Share on other sites More sharing options...
bsmither Posted November 22, 2013 Share Posted November 22, 2013 /store/admin_php5.3_enc_zend.php is being called because it seems your version of PHP is at 5.3. The encoded file has format major ID 4, whereas the Loader expects 5. Zend Optimizer v3.3.9 (Runtime for PHP 5.2 and earlier) You may need to install v5.5.0. But the ionCube loader should have worked. Quote Link to comment Share on other sites More sharing options...
spink Posted November 22, 2013 Author Share Posted November 22, 2013 (I am not a tech person, but I can figure some things out with instructions.) Thanks for your quick response. It is appreciated I just found the PHP config under my cpanel. However, it only offers up to: PHP 5.4 (FastCGI)All files with the extension .php will be handled by PHP 5.4 FastCGI processes. FastCGI for PHP makes all your PHP applications run through mod_fastcgi instead of mod_suphp. This eliminates the overhead of loading the PHP interpreter on every hit. Since it is always in memory ready for the next hit, the responses will be generated faster. Could this possibly solve the problem? Or do I specifically need 5.5? Quote Link to comment Share on other sites More sharing options...
bsmither Posted November 22, 2013 Share Posted November 22, 2013 Sorry, I was not clear. You may need to install Zend Optimizer v5.5.0, the appropriate version for PHP5.3. According to phpinfo, what is the version of PHP you are currently running? The ionCube loader should have worked. Quote Link to comment Share on other sites More sharing options...
spink Posted November 22, 2013 Author Share Posted November 22, 2013 Yeah, I was hoping the ionCube loader would have solved the problem as well. I even crossed my fingers really hard, but all I got was a white screen. This is how the line reads now: ;$glob['encoder'] = 'ioncube'; Oops, I changed the PHP version to 5.4, but prior to my change it was PHP 5.2 (Single php.ini). I will change it back and see if I can find a way to upgrade to get Zend Optimizer v5.5.0. Can you think of anything else that might be the issue? Quote Link to comment Share on other sites More sharing options...
bsmither Posted November 22, 2013 Share Posted November 22, 2013 You will want either PHP5.2 or PHP5.3. That semi-colon at the front of the $glob statement is weird, but technically, not a problem (unless it belongs to the statement above it). Quote Link to comment Share on other sites More sharing options...
Vickie Posted January 30, 2014 Share Posted January 30, 2014 I am using PHP 5.4.2 and getting a blank screen for admin and store, is this the problem? I checked all your other posts index.php and more and all seems well. www.vickiechristensen.co/public_html/phpinfo.php After install of CubeCart and IonLoader 1. www.vickiechristensen.co/phpinfo.php shows that ionloader is installed This program makes use of the Zend Scripting Language Engine: Zend Engine v2.4.0, Copyright © 1998-2013 Zend Technologies with the ionCube PHP Loader v4.5.2, Copyright © 2002-2014, by ionCube Ltd. CubeCart - Compatibility Check 5.4.24 PHP 5.2.3+ 5.1.73 MySQL 4.1+ Installed GD Image Library Installed cURL Installed IonCube PHP Loader or Zend Optimizer Optional Features Not Installed APC Installed bz2 Installed EXIF Installed FileInfo Installed Hash Installed mCrypt Not Installed memcache Installed mysqli Not Installed XCache Not Installed XDebug Installed ZIP 2. www.vickiechristensen.co/public_html/setup shows that CubeCart is ready for Administration Installation Complete Your store has been successfully installed. You should log in your Admin Control Panel, and configure your store, and add products. Admin Control Panel Store Front 3. Upon selecting Admin Control Panel or Store Front my browser renders blank http://www.vickiechristensen.co/public_html/admin.php?_g=settings http://www.vickiechristensen.co/public_html/index.php 4. Purchased CubeCart reinstalled with Key - the screen renders blank upon selecting Admin Control Panel or Store Front Invoice/Receipt #87298 I would so appreciate your help. Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 30, 2014 Share Posted January 30, 2014 Welcome Vickie! Glad to see you made it to the forums. Currently, CubeCart offers encoded files built for PHP5.4 and ionCube versions 4.4, 4.0, and 3.1. The question is, does the ionCube loader version 4.5 work with files encoded for ionCube version 4.4? Unless something else is wrong, evidence suggests there is this incompatibility. Devellion should be along shortly. Quote Link to comment Share on other sites More sharing options...
Vickie Posted January 31, 2014 Share Posted January 31, 2014 So what should I be using? I have PHP5.4 and I think you are saying I need ionCube loader 4.4. I will check it out. Please tell me if I am wrong. AND I appreciate your expertise and response. Thank you, Vickie Quote Link to comment Share on other sites More sharing options...
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