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Contacting customers with Unsettled Orders


Dspooner

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Hi

 

is there a modual / bolt on for cubecart that will automatically send an email to a a customer if they have not paid for there order (status = Pending) to say please pay for your order and have this set up so it emails the customer twice and if they do not pay after the two emails it cancels their order?

 

regards

 

daniel

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Have you checked/asked to see why the orders are pending as quite often they have tried to pay but have had problems with PayPal? We get a lot of pendings, always have done and the most common answer we get is that PayPal has logged them out of Cubecart when they have tried to pay. Have you had any examples of this?

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