Jump to content

Payment Page White Screen


Recommended Posts

I do not why this is happening so any advice please.


I upgraded a few days ago to 5.2.8


Everything was fine and today but suddenly without notice in the last few hours getting a number of pending orders and somebody also contacted to say were getting a white screen when trying to goto payment page.


I have tried it on my theme - shopdev vector and also on the standard themes and getting the same issue on all browsers.


I checked the error logs and getting this since the issue. 


Exception] /home/tainbrae/public_html/includes/lib/smarty/sysplugins/smarty_internal_templatecompilerbase.php:6 - Syntax error in template "6d89e68ad42c4d3fb26c1f7ecc8a3cf7f532a197" on line 6 "Payment Method Used: {$DATA.gateway}


" - Unexpected "<"

  store details: Script Version 5.2.8 PHP Version 5.3.27 SQL Version 50536 Theme: shopdev vector
Link to comment
Share on other sites

Please access your site's folders. In the /cache/skin/ folder, retrieve the file that has 6d89e68ad42c4d3fb26c1f7ecc8a3cf7f532a197 as part of the filename.


Do the contents (starting at about 20-30 lines) look familiar? It may be an email template.


Please copy the contents of that file here.

Link to comment
Share on other sites

Oops, I meant '<'.


I'm sure you would have mentioned it, though.


When you upgraded to CC528, do you recall CubeCart running the setup script?


In the past, did you edit any of the email templates to include the payment gateway used?

Link to comment
Share on other sites

Unfortunately, with CC528, if you look at any of the email templates, it may be the case where they all appear corrupted.


But if it looked corrupted just at the point where the Payment Gateway Used phrase was, then this was a different cause.

Link to comment
Share on other sites

Technically, you can add it, but it won't be "easy" to do it until CC529.


The reason is, CubeCart is trying to get away from using HTML comment tags to embed certain Smarty commands (as was done in versions prior). But, the means to get away from having to do that didn't work out as well as expected.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...