fantastichearts Posted March 8, 2014 Share Posted March 8, 2014 I do not why this is happening so any advice please. I upgraded a few days ago to 5.2.8 Everything was fine and today but suddenly without notice in the last few hours getting a number of pending orders and somebody also contacted to say were getting a white screen when trying to goto payment page. I have tried it on my theme - shopdev vector and also on the standard themes and getting the same issue on all browsers. I checked the error logs and getting this since the issue. Exception] /home/tainbrae/public_html/includes/lib/smarty/sysplugins/smarty_internal_templatecompilerbase.php:6 - Syntax error in template "6d89e68ad42c4d3fb26c1f7ecc8a3cf7f532a197" on line 6 "Payment Method Used: {$DATA.gateway} " - Unexpected "<" store details: Script Version 5.2.8 PHP Version 5.3.27 SQL Version 50536 Theme: shopdev vector Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 8, 2014 Share Posted March 8, 2014 Please access your site's folders. In the /cache/skin/ folder, retrieve the file that has 6d89e68ad42c4d3fb26c1f7ecc8a3cf7f532a197 as part of the filename. Do the contents (starting at about 20-30 lines) look familiar? It may be an email template. Please copy the contents of that file here. Quote Link to comment Share on other sites More sharing options...
fantastichearts Posted March 8, 2014 Author Share Posted March 8, 2014 It does not seem to be there . There is only files there for the last hour. Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 8, 2014 Share Posted March 8, 2014 It might be an email template. (Rendered templates in the cache only last for 24 hours.) Do you have a '>' as part of the name of a payment gateway? Quote Link to comment Share on other sites More sharing options...
fantastichearts Posted March 8, 2014 Author Share Posted March 8, 2014 The only payment gateways I have are print order form, Paypal and Barclaycard. Quote Link to comment Share on other sites More sharing options...
fantastichearts Posted March 8, 2014 Author Share Posted March 8, 2014 I do not seem to have '>' as part of the name of a payment gateway. Is there a way to clear this initially? Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 8, 2014 Share Posted March 8, 2014 Oops, I meant '<'. I'm sure you would have mentioned it, though. When you upgraded to CC528, do you recall CubeCart running the setup script? In the past, did you edit any of the email templates to include the payment gateway used? Quote Link to comment Share on other sites More sharing options...
fantastichearts Posted March 8, 2014 Author Share Posted March 8, 2014 You were correct it was an email template. For some reason when I looked at Admin: Order Received template it was corrupt. I deleted everything and all was back to normal. Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 8, 2014 Share Posted March 8, 2014 Unfortunately, with CC528, if you look at any of the email templates, it may be the case where they all appear corrupted. But if it looked corrupted just at the point where the Payment Gateway Used phrase was, then this was a different cause. Quote Link to comment Share on other sites More sharing options...
fantastichearts Posted March 8, 2014 Author Share Posted March 8, 2014 I see what you mean In my order completed looks corrupted as well but still is working. In my admin order received we had added Payment Gateway Used that was added so that was the error there. SO do not add it! Thanks again... Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 8, 2014 Share Posted March 8, 2014 Technically, you can add it, but it won't be "easy" to do it until CC529. The reason is, CubeCart is trying to get away from using HTML comment tags to embed certain Smarty commands (as was done in versions prior). But, the means to get away from having to do that didn't work out as well as expected. Quote Link to comment Share on other sites More sharing options...
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