Redirect Loop

[lynnmcdee]

Hi ,

 

 

My website has developed an issue when using Chrome to add a product to the basket or click on 'view basket' (it happens if you are registered or a guest)

 

Message in Chrome:

This web page has a redirect loop

 

I have looked in the htaccess file and restored an old backup file, but this has not solved the problem.

 

 

Any hints or tips on where to fix this as obviously my site is currently not able to take orders in Chrome

 

The website is working in Firefox and Internet Explorer

 

Thanks in advance

[bsmither]

If I recall, this effect is seen in Opera and Chrome when the time on your computer is not close enough to the real time.

 

Please verify that your computer's time is synced with the time you might find displayed on your mobile phone.

[lynnmcdee]

Thank you Bsmither. I have checked the time and it is the same, if a couple of seconds difference.

[bsmither]

Now, since the problem is not seen on all browsers you have installed on your computer, we have a good case to blame the cookies your browser has for your site. It seems Chrome can clear cookies on a per-domain basis, and also by a specified date-range. Other suggestions imply that the cookies for your site need to be cleared "for all time".

 

Do you have access to another computer with Chrome installed? If so, does the problem show on that computer?

 

There is also:

Brian Kennish's Disconnect Chrome extension with its Google Blocker (I have no idea what this is).

[lynnmcdee]

Hi,

 

Yes, I have tried in on my computer, laptop and ipad.

 

I have cleared the browsing data from the beginning of time and the redirect loop is still occurring. 

[bsmither]

I wonder if this conversation may be contributing to the problem:

'?do=embed' frameborder='0' data-embedContent>>

 

I can't find where you may have mentioned your store's web address.

[lynnmcdee]

Yes, you are right :) .  I have changed the redirect back to 302 and the redirect loop has now gone.  Thank you so much..

 

What can I do about the redirects being 302 instead of 301's?  I would really like them to be 301's

[quantument]

Several ustomers have just started seeing this problem on my Cubecart 5 website also, and it seems to be Chrome that is at fault. Here is my .htaccess file, is there anything I can add to stop this redirect loop error:

 

## File Security
<FilesMatch ".(htaccess)$">
 Order Allow,Deny
 Deny from all
</FilesMatch>

#### Apache directory listing rules ####
DirectoryIndex index.php index.htm index.html
IndexIgnore *

#### Rewrite rules for SEO functionality ####

<IfModule mod_rewrite.c>
  RewriteEngine On

  ######## START v4 SEO URL BACKWARD COMPATIBILITY ########
  RewriteCond %{QUERY_STRING} (.*)$
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteRule cat_([0-9]+)(.[a-z]{3,4})?(.*)$ index.php?_a=category&cat_id=$1&%1 [NC]

  RewriteCond %{QUERY_STRING} (.*)$
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteRule prod_([0-9]+)(.[a-z]{3,4})?$ index.php?_a=product&product_id=$1&%1 [NC]

  RewriteCond %{QUERY_STRING} (.*)$
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteRule info_([0-9]+)(.[a-z]{3,4})?$ index.php?_a=document&doc_id=$1&%1 [NC]

  RewriteCond %{QUERY_STRING} (.*)$
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteRule tell_([0-9]+)(.[a-z]{3,4})?$ index.php?_a=product&product_id=$1&%1 [NC]

  RewriteCond %{QUERY_STRING} (.*)$
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteRule _saleItems(.[a-z]+)?(?.*)?$ index.php?_a=saleitems&%1 [NC,L]
  ######## END v4 SEO URL BACKWARD COMPATIBILITY ########

  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteCond %{REQUEST_FILENAME} !-d
  RewriteCond %{REQUEST_URI} !=/favicon.ico
  RewriteRule ^(.*).html?$ index.php?seo_path=$1 [L,QSA]
</IfModule>

 

 

CC5 details:

 

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