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Unable to edit products - blank page & setup problems for CC5.2.13


Taylore

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I have this warning in my Admin:

  • "WARNING: Your store appears to be using source code from 5.2.13 but the database is still at 5.2.12.Please complete the upgrade by running the setup process"

I don't know what "setup" process is??? I click on it and it dissappears.  I might need someone to do this for me???

 

...and lately, even before I asked for the update to CC5.2.13,  I  had the problem NOT BEING ABLE  TO SEE PAGES for editing things. I  was trying to edit a product price, photo, or a description of a product, etc., -- I get a blank page that does not show the product. I click on the bar and nothing hapens that I can see.

 

Does anybody else have this problem or can you help fix this?  Thanks!

 

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Hi

 

You have started the upgrade process but havent completed it - specifically completed the database changes.  Clicking on that link will normally ask you to agree to complete the setup process which you can still do but it appears that you also dont have ionCube loaders installed which are required for CubeCart.  You can ask your hosting company to install them (but if they dont already have them installed then it is highly likely they wont do this for you, you can install a local copy or simply find a hosting company that actually has the environment that supports CubeCart !

 

As far as your other problems - then if you dont have ionCube installed, I am surprised you are able to do much !  Errors causing white screens can usually be found by checking the CubeCart error log or the local hosting error_log file or sometimes more detail by switching to debug mode - we dont have enough information at the moment to say what the problem is

 

Thanks

Ian

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The 'setup' process involves (re)creating the database and populating that database with preliminary data and settings. When upgrading the store, the database does not get recreated, but it sometimes is necessary to make a few minor tweaks. The warning is saying that the codebase has been replaced by the latest version, but the database still needs to be tweaked.

 

In my experience, blank pages are caused by corrupted skin template files. PHP's error_log file will show why a page is not getting rendered and delivered to your browser.

 

If you don't already have your PHP set up to log errors, please create a file named ini-custom.inc.php and put the following statements in it:

<?php

# Custom initialization commands
# Filename: ini-custom.inc.php
# File location: main CubeCart folder

ini_set('memory_limit', '256M'); // Platypus Suhosin limit is 256M
ini_set('max_execution_time', '60');
ini_set('error_log', 'error_log');
ini_set('log_errors', 'on');

?>
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The error_log will be in the main folder of the store (only because that's where the main script runs) unless you add a path to it (like, /users/d/b/html_docs/error_log.txt).

 

No, if you find an error_log in the top folder of your site, then there may be a cPanel setting that already tells PHP to log errors to that file.

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Thanks for all of your imput! 

I am contacting "CubeCart Champion" who made the skin to see if their program is interfering with the editing part! Maybe they can fix this part-- or all of it?

 

And on the hosting part:  "How do I know that Blue Host isn't able to do their part? I originally found CC in their C-Panel of products." If it is not too expensive maybe change hostings:

Ian (havenswift-hosting), Could you fix this and even put me an Amazon buy button, too?

Paypal is giving me a few problems because of their attitude. The buttons work good. Another question: with changing hosting -- what about all the SEO work I've done??? Will that still work? I guess I could have a forward site??? I've got links to individual products in the cart.

 

And I wonder how much time will it take for someone to tweak: The 'setup' process??? so the update will finish updating itself??  (I might mess something up there myself!)

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I am contacting "CubeCart Champion" who made the skin to see if their program is interfering with the editing part! Maybe they can fix this part-- or all of it?

CubeCart Champion - Hmmm ! What you are seeing isnt "normal" CubeCart behaviour - whether it is down to specific bespoke changes made to your store by them or anyone else is difficult to say without knowing more detail but it wouldnt be the first time that problems have been caused by modifying core CubeCart files !  A skin by itself *should* have no effect on functionality of CubeCart but there are many people who install / change lots of core CubeCart files as part of their installation and if you have done an upgrade then these changes would have been lost, so that *could* be causing some of your problems.

 

And on the hosting part:  "How do I know that Blue Host isn't able to do their part? I originally found CC in their C-Panel of products." If it is not too expensive maybe change hostings:

Ian (havenswift-hosting), Could you fix this and even put me an Amazon buy button, too?

Paypal is giving me a few problems because of their attitude. The buttons work good. Another question: with changing hosting -- what about all the SEO work I've done??? Will that still work? I guess I could have a forward site??? I've got links to individual products in the cart.

Bluehost are a big, generalised hosting company who probably know little about CubeCart and care even less. Whether or not they can run CubeCart or not, I cant say for sure but it certainly appears that you dont have ionCube installed on your hosting server and that is certainly a requirement to run CubeCart - it would seem strange if they have CubeCart on an auto-installer but dont have the required components to support it - but even that wouldnt be the first time, I have seen that !

CubeCart V5 has the Checkout by Amazon gateway built in and we have implemented this on several sites before and it works well so that isnt much of a problem. Moving hosting companies has no negative effects on SEO - in fact we will always ensure your website and environment is setup in an optimum way so so will improve it !

With hosting - you ALWAYS get what you pay for - if your online business is important to you, then a specialised hosting company is worth paying (maybe) a little bit extra for - I always remember my accountant telling me many years ago that within reason, however much a good accountant charges you, it will never actually "cost" you anything as you gain more than you pay !

 

And I wonder how much time will it take for someone to tweak: The 'setup' process??? so the update will finish updating itself??  (I might mess something up there myself!)

The setup process doesnt need tweaking - it just needs completing but we will certainly do that as well as look to fix any other problems you have.

 

Thanks

Ian

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"And I wonder how much time will it take for someone to tweak: The 'setup' process??? so the update will finish updating itself??"

 

CubeCart is coded to that -- run the setup in such a way as to automatically update the database (and maybe some other parts) -- assuming that making the backup of the existing installation didn't consume all the available time or memory that PHP is allowed to run a script.

 

Even if code in CubeCart tells PHP it has 15 minutes of time and gigabytes of memory to execute the upgrade process (15 minutes is a lot) for a store with thousands of images, the hosting provider may have other ideas - especially with the cheapest of hosting plans.

 

I can hope that CC6 will use a multi-step approach - sending back a document with a status image and meta-refresh tag to break a long-running task into bite-sized chunks so that no one chunk takes to long or uses too much memory.

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