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Cant' login as customer


morr__

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Hello,

 

I have a small problem, when I login on website as customer and later click logout I couldn't login again, and then have information "Login failed! Click here if you have forgotten your password." on second browser I have this same problem 1st time ok and next one can't login. Any solutions ? 

 

Matt

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DITTO

 

I have set myself up as a Demo customer and find that I can't log in again !!

 

I sent myself a password reminder which did not give the password  ??

 

Then I went into the customer settings and noticed that CubeCart didn't save the password, I re-entered one and "saved" but when I went back into the customer details I found that the "password" was BLANK. 

 

Please can you help?

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Hi Staff

 

It works fine on yours, I was able to create a customer registration and log in, then I tried to get password recovery which also worked.

 

It just doesn't do this on mine

 

www.pacre.co.uk/shop

 

I did notice on yours CC5 what's that all about mine doesn't have that?

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I am currently working with another CubeCart user whose admin Edit Product is behaving strangely.

 

The current suspect is the APC mechanism.

 

Please, in admin, PHP Info, scroll to where apc would be listed (near the top of the list of tables sorted in alphabetical order). If there is a table of APC settings, look for apc.enabled. If that says it is On, you must consult with your hosting provider to learn how to turn it off.

 

Then test the ability to re-log into CubeCart.

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Hi bsmither

 

In admin side, I go down to PHP INFO  at the bottom of the list and when I select PHP info there is just a blank screen with "misc" in the header bar/breadcrumb

 

Thank you for your reply

 

Peter

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Hi bsmither

 

I've gone into the server and this is the login php file, maybe this is where the issue is ?

 

<!DOCTYPE html>
<head>
  <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
  <title>{$LANG.dashboard.title_admin_cp}</title>
  <!--[if IE 7]><link rel="stylesheet" type="text/css" href="{$SKIN_VARS.admin_folder}/skins/{$SKIN_VARS.skin_folder}/styles/ie7.css" media="screen" /><![endif]-->
  <link rel="stylesheet" type="text/css" href="{$SKIN_VARS.admin_folder}/skins/{$SKIN_VARS.skin_folder}/styles/layout.css" media="screen" />
</head>
<body class="preauth-body">
  {include file='templates/common.gui_message.php'}
  <div class="preauth-wrapper{if !$SKIP_AD} preauth-wrapper-left-shift{/if}">
  <div id="logo"></div>
  <form action="{$VAL_SELF}" method="post" enctype="application/x-www-form-urlencoded" name="acp-login">
<div id="login-box">
{if isset($RECOVERY)}
 <h1>{$LANG.account.title_password_new}</h1>
 <div><span><input type="text" name="validate" id="validate" class="textbox required" value="{$REQUEST.validate}" /></span><label for="validate">{$LANG.account.validation_key}</label>:</div>
 <div><span><input type="text" name="email" id="email" class="textbox required" value="{$REQUEST.email}" /></span><label for="email">{$LANG.common.email}</label>:</div>
 <div><span><input type="password" autocomplete="off" name="password[new]" id="password" class="textbox required" /></span><label for="password">{$LANG.account.new_password}</label>:</div>
 <div><span><input type="password" autocomplete="off" name="password[confirm]" id="passconf" class="textbox required" /></span><label for="passconf">{$LANG.account.new_password_confirm}</label>:</div>
 <div id="login-box-foot">
   <span><a href="?_g=login">{$LANG.account.login_return}</a></span>
   <input name="login" type="submit" id="login" value="{$LANG.form.submit}" class="submit no-change" />
 </div>
{elseif isset($PASSWORD)}
 <h1>{$LANG.account.forgotten_password}</h1>
 <div><span><input type="text" name="username" id="username" class="textbox required" value="{$USERNAME}" /></span><label for="username">{$LANG.account.username}</label>:</div>
 <div><span><input type="text" name="email" id="email" class="textbox required" value="{$EMAIL}" /></span><label for="email">{$LANG.common.email}</label>:</div>
 <div id="login-box-foot">
   <span><a href="?_g=login">{$LANG.account.login_return}</a></span>
   <input name="login" type="submit" id="login" value="{$LANG.form.submit}" class="submit no-change" />
 </div>
{else}
 <h1>{if $SSL.state=='mixed'}<span id="login_ssl_switch"><a href="{$SSL.url}" /><img src="{$SSL.icon}" /></a></span>{elseif $SSL.state=='forced'}<span id="login_ssl_switch"><img src="{$SSL.icon}" /></span>{/if}{$LANG.account.title_login_acp}</h1>
 {if $TRIAL_LIMITS} 
  <p>
  <strong style="display: inline-block; width: 55px;">Version:</strong> CubeCart Lite (<a href="{$TRIAL_LIMITS.url}">Upgrade</a>)<br />
  <strong style="display: inline-block; width: 55px;">Limits:</strong> {$TRIAL_LIMITS.orders} orders / {$TRIAL_LIMITS.customers} customers / {$TRIAL_LIMITS.administrator} Administrator<br />
  </p>
   {/if}
 <div><span><input type="text" name="username" id="username" class="textbox required" value="{$USERNAME}" /></span><label for="username">{$LANG.account.username}</label>:</div>
 <div><span><input type="password" name="password" id="password" class="textbox required" value="{$PASSWORD}" /></span><label for="password">{$LANG.account.password}</label>:</div>
 <div id="login-box-foot">
<span><a href="?_g=password">{$LANG.account.forgotten_password}</a></span>
<input type="hidden" name="redir" value="{$REDIRECT_TO}" />
<input name="login" type="submit" id="login" value="{$LANG.account.log_in}" class="submit no-change" />
 </div>
{/if}
</div>
<input type="hidden" name="token" value="{$SESSION_TOKEN}" />
  </form>
<!-- Include JavaScript last - YSlow! rates it better this way -->
 
  <!--[if lte IE 6]>
  <script type="text/javascript">
{literal}var IE6UPDATE_OPTIONS = {icons_path: "http://static.ie6update.com/hosted/ie6update/images/"}{/literal}
  </script>
  <![endif]-->
  <script type="text/javascript" src="js/plugins.php"></script>
  <!-- Common JavaScript functionality -->
  <script type="text/javascript" src="js/common.js"></script>
  <script type="text/javascript" src="js/admin.js"></script>
  </div>
</body>
</html>
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Before we go further,

 

"when I select PHP info, there is just a blank screen with "misc" in the header bar/breadcrumb"

 

is an indicator of a very serious problem. It may may indicate that the admin file and perhaps other files may be damaged.

 

If you can, compare file sizes with a freshly downloaded copy of the same version of CubeCart you are running.

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Hi bsmither

 

Thank you for this information, I shall have to try to do this tomorrow as I've got several window open and have to despatch the items sold via ebay and not through CubeCart due to the issues at present.

 

I do really appreciate your help and just wonder why CubeCart won't sort out their own software to encourage business rather that charge for something that doesn't even work.

 

Regards Peter

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In addition to the CubeCart code that may have a bug, it's also the server environment imposed by your hosting provider. If it's only a few that have this specific issue, then it's probably not CubeCart.

 

A CubeCart bug where customers are not able to log back in would generate hundreds of support calls. I don't recall that being the case.

 

So, we can look for file damage and at the server environment.

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Hi SimChris

 

I imagine it does and will, create millions ££££'s once it works, otherwise I would've given up months ago and just used ebay.

 

My forte is in race engines, and one that works well wins, one that doesn't work isn't worth a toss, just like my cubecart at the present, where today's customer bought the same item from my ebay account.

 

I have until the 19th to decide if this is going to be worth carrying on with as Ebay have offered 3 months free business shop then £10/month which over a year is less that CC.

 

If it hadn't been for bsmither helping out the past week and already solving one software issue then I probably wouldn't be here now....

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Thanks Chris,

 

I don't want it to look pretty  :on2long:  just want it to work, I guess I may have miss interpreted your message and thank you, I see now it was to inspire me to keep going....much appreciated  :yeahhh: and I will. Cheers

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