Customer not able to login and not receiving password retrieval inform

PACRE · October 16, 2014

Hi again!

I still do not have an answer to the problems which are related it seems:

Customer can not login

(receiving The following errors were detected:

Invalid Username and/or Password)

Customer does not get password retrieval information.....lines missing in email .... like this

http://www.pacre.co.uk

Kind regards,

The PACRE ONLINE SHOPStaff
http://www.pacre.co.uk/shop

I must be losing customer's daily as I'm selling items on ebay every day but nothing on CubeCart where the same items are listed cheaper than on ebay!!

Please help !

Thank you .... ps I have added cubecart ref: info on my signature

bsmither · October 16, 2014

But they do get an email?

If the following is missing:

Dear {$DATA.first_name} {$DATA.last_name},
To reset your password, please click on the link below or copy and paste the address onto your web browser's address window. Once you're on the web page, you will be instructed to enter and confirm your new password.
{$DATA.reset_link}
If you require further assistance in resetting your password, please contact us.

But they get this part:

{$DATA.logoURL}

{$EMAIL_CONTENT}

Kind regards,
The {$DATA.storeName} Staff
{$DATA.storeURL}

In admin, Email Templates, Email Templates tab, edit Default Emails.

On the HTML Content and Plain Text Content tabs, make sure there is {$EMAIL_CONTENT} present.

Al Brookbanks · October 17, 2014

Hi Pacre,

All our forum members are volunteers with no obligation to help.. If you need official support please send a tech support ticket.

PACRE · October 17, 2014

Hi bsmither

Yes they do get an email and as you wrote yes the following:

Company Logo

No content

Signature

Hi Staff,

I did ask about a ticket in a previous email and don't know where to go to write this, sorry I have been using CubeCart for a year and floundered my way through but this is surely an internal program/software error.

Thank for both replies Peter

PACRE · October 17, 2014

Hi

This is the code in the server which may be the issue if it is not sending the actual "Reset Password" link in the email.

Regards Peter

location: shop/admin/skins/default/templates/login.php

File:

<!DOCTYPE html>

<head>

<title>{$LANG.dashboard.title_admin_cp}</title>

</head>

{include file='templates/common.gui_message.php'}

{if isset($RECOVERY)}

<h1>{$LANG.account.title_password_new}</h1>

<div><span><input type="text" name="validate" id="validate" class="textbox required" value="{$REQUEST.validate}" /></span><label for="validate">{$LANG.account.validation_key}</label>:</div>

<div><span><input type="text" name="email" id="email" class="textbox required" value="{$REQUEST.email}" /></span><label for="email">{$LANG.common.email}</label>:</div>

<div><span><input type="password" autocomplete="off" name="password[new]" id="password" class="textbox required" /></span><label for="password">{$LANG.account.new_password}</label>:</div>

<div><span><input type="password" autocomplete="off" name="password[confirm]" id="passconf" class="textbox required" /></span><label for="passconf">{$LANG.account.new_password_confirm}</label>:</div>

<span><a href="?_g=login">{$LANG.account.login_return}</a></span>

</div>

{elseif isset($PASSWORD)}

<h1>{$LANG.account.forgotten_password}</h1>

<div><span><input type="text" name="username" id="username" class="textbox required" value="{$USERNAME}" /></span><label for="username">{$LANG.account.username}</label>:</div>

<div><span><input type="text" name="email" id="email" class="textbox required" value="{$EMAIL}" /></span><label for="email">{$LANG.common.email}</label>:</div>

<span><a href="?_g=login">{$LANG.account.login_return}</a></span>

</div>

{else}

<h1>{if $SSL.state=='mixed'}<span id="login_ssl_switch"><a href="{$SSL.url}" /><img src="{$SSL.icon}" /></a></span>{elseif $SSL.state=='forced'}<span id="login_ssl_switch"><img src="{$SSL.icon}" /></span>{/if}{$LANG.account.title_login_acp}</h1>

{if $TRIAL_LIMITS}

<p>

<strong style="display: inline-block; width: 55px;">Version:</strong> CubeCart Lite (<a href="{$TRIAL_LIMITS.url}">Upgrade</a>)<br />

<strong style="display: inline-block; width: 55px;">Limits:</strong> {$TRIAL_LIMITS.orders} orders / {$TRIAL_LIMITS.customers} customers / {$TRIAL_LIMITS.administrator} Administrator<br />

</p>

{/if}

<div><span><input type="text" name="username" id="username" class="textbox required" value="{$USERNAME}" /></span><label for="username">{$LANG.account.username}</label>:</div>

<div><span><input type="password" name="password" id="password" class="textbox required" value="{$PASSWORD}" /></span><label for="password">{$LANG.account.password}</label>:</div>

<span><a href="?_g=password">{$LANG.account.forgotten_password}</a></span>

</div>

{/if}

</div>

</form>

<!--[if lte IE 6]>

{literal}var IE6UPDATE_OPTIONS = {icons_path: "http://static.ie6update.com/hosted/ie6update/images/"}{/literal}

</script>

<![endif]-->

</div>

</body>

</html>

bsmither · October 17, 2014

Before I look at the script above,

In admin, Email Templates, Email Templates tab, edit Default Emails.

On the HTML Content and Plain Text Content tabs, make sure there is {$EMAIL_CONTENT} present.

Can you confirm there is {$EMAIL_CONTENT} present?

FYI: If you bought a license for CC5 (from Devellion, now CubeCart, Ltd.), you will have a store account. Please log in to cp.cubecart.com and you will find the link to submit a support ticket.

PACRE · October 17, 2014

Hi bsmither

Thank you for your reply here is the info from the available macros html content

Macro Description Required {$EMAIL_CONTENT} This is required to display any contents Yes {$DATA.logoURL} The logo for your store No {$DATA.store_name} The name of your store No {$DATA.storeURL} The URL to the store homepage. No {$DATA.unsubscribeURL} The URL to unsubscribe. No

Thank you for the information regarding getting a ticket, before subscribing, which is going to cost Â£150 I wanted to run this Cube Cart to see if it was a beneficial marketing/selling tool.

I have just had a customer try to purchase from the shop and then gone back to my ebay page an bought it from there instead due to the password/login issues so at present. I have invested a great deal of time setting this up, but I'm reluctant to invest in this financially until it works correctly

Many thanks for your help

Regards Peter

ps Surely you would think that Cube Cart as a business would want to encourage people to use the product, and solve any issues themselves before charging a fee for it !!

Does CubeCart or does the forum ever have a workshop day/weekend whereby people share ideas and how to make things run smoothly?

bsmither · October 17, 2014

"solve any issues themselves before charging a fee for it!!"

Were the world to run in such a fashion!

Bill Gates is laughing at you.

Please know that Devellion (now CubeCart, Ltd) will 'refund' your support credit if the problem is legitimately caused by a bug in the CubeCart code.

"workshop day/weekend whereby people share ideas and how to make things run smoothly"

Nothing scheduled/organized that I am aware of. Just the free-flow of Q&A on these forums and at www.cubecartforums.org.

Can you confirm there is {$EMAIL_CONTENT} present in the text editor window? Just below your company logo.

Actually, if any other email gets sent and is complete, then {$EMAIL_CONTENT} must be present.

Sending a PM.

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