KSD Posted November 11, 2014 Share Posted November 11, 2014 We need to change the domain of our licence. cubecart.com not reachable? TR Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted November 11, 2014 Share Posted November 11, 2014 The main cubecart.com website appears to not be reachable at the moment, but you need to access https://cp.cubecart.com anyway which is accessible Ian Quote Link to comment Share on other sites More sharing options...
KSD Posted November 12, 2014 Author Share Posted November 12, 2014 Thanks Ian! cubecart.com is not reachable for more than 12 hours now. In the client area they say it takes up to a week to reassign the licence key? This is crazy!! Quote Link to comment Share on other sites More sharing options...
KSD Posted November 12, 2014 Author Share Posted November 12, 2014 I was able to clear the assignedment to our old web domain. But how to assign to the new domain? I am lost. Quote Link to comment Share on other sites More sharing options...
bsmither Posted November 12, 2014 Share Posted November 12, 2014 As best I know, simply entering the key into the CubeCart admin settings, then asking for a page, will have CC contact the licensing servers, a new licensing file will be created and stored locally, and the licensing server will then lock that license to the new domain name. So, it's all automatic. I think. Perhaps(!) the phrase about taking some days to re-assign a key is obsolete or misleading. I know it takes manual intervention to assign a key to an additional domain, typically localhost. Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted November 12, 2014 Share Posted November 12, 2014 A domain name is stored against the main CubeCart licence automatically if the licence is not already assigned so that is immediate. The copyright removal licence needs to be manually cleared by CubeCart staff before it can be reassigned but this is usually done within a few hours of the request. The cubecart.com website is now working again by the way Thanks Ian Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 12, 2014 Share Posted November 12, 2014 Main website looks fine for me. Still down for anyone? Your license key will resolve to cp.cubecart.com.. IP Address etc below: https://support.cubecart.com/index.php?/Knowledgebase/Article/View/210/44/oops-something-is-wrong---unable-to-contact-licensing-server Quote Link to comment Share on other sites More sharing options...
Big Spender Posted November 12, 2014 Share Posted November 12, 2014 I notice when I browse to CubeCart.com sometimes the page is completely blank, if I refresh it sometimes comes back. This has been happening to me for the last few months. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 12, 2014 Share Posted November 12, 2014 Thanks for letting me know. FIrst I had heard of it. Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted November 12, 2014 Share Posted November 12, 2014 Al The main website wasnt accessible last night although forum. and cp. sub domains were ok. Main website was back available first thing this morning when I tried Ian Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 12, 2014 Share Posted November 12, 2014 Thanks.. will keep an eye on it. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted November 12, 2014 Share Posted November 12, 2014 I clicked on the http://www.cubecart.com/link at the top of the page here just now, and it was blank. Used browser back to return to forum, then forward to return to CC. The site was then showing. Using FF 33.1 Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted November 12, 2014 Share Posted November 12, 2014 Just closed the browser, which removes my history, cache, etc., and was able to repeat the same behavior. Same thing happens in Chrome. Page loads if it is refreshed, but shows blank on linking to it the first time the browser is opened. Quote Link to comment Share on other sites More sharing options...
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