xivviltd Posted November 30, 2014 Share Posted November 30, 2014 Hi there I am looking for a mod / plug in that automatically emails customers 7 days after ordering a product to ask them for feedback / review or a short questionnaire on how well we did. Anything spring to mind that would automate this process ? Thanks Paul. Quote Link to comment Share on other sites More sharing options...
Robsta Posted December 1, 2014 Share Posted December 1, 2014 You'd be better asking that question in the third-party forum, cubecartforums.org. The home of mods! We have one for v3 and v4. Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 4, 2014 Share Posted December 4, 2014 We can use a hook to automate the process. But which hook? There are hooks available in most any method of responding to a page request: * Any page request when CubeCart is waking up (responding to the page request) * Any page request when CubeCart is going back to sleep (after the page is built and spit out) * Only when the admin section is accessed, at the start * Only in admin at the end * Only when the admin successfully logged in, at the start * Only when the admin is logged in at the end For the moment, I will assume when the admin is logged in and when the last hook is tested when displaying the Dashboard. Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 6, 2014 Share Posted December 6, 2014 How would you like to receive the feedback? We can use the Customer Review facility, but that is tied to the actual product and not meant for overall customer relations. Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 6, 2014 Share Posted December 6, 2014 Or, we can use this to log the feedback: Site Testimonials CC5 Quote Link to comment Share on other sites More sharing options...
i.ahmed Posted December 7, 2014 Share Posted December 7, 2014 How would you like to receive the feedback? I'd like the email to simply send the customer a message (preferably html email so to match our branding / signature) To capture feedback, I'd like to include a simple fixed url in the email (powered by https://getkudos.me/), this allows customers to write a review and submit it by sharing to either FB or Twitter, far more useful for generating exposure, they also offer a widget which we can embed into our stores. Quote Link to comment Share on other sites More sharing options...
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