disco_ii_disco Posted December 10, 2014 Share Posted December 10, 2014 Can anyone offer any opinions on which of these is better? Do the placeholders help customers enter the correct information or will they just confuse some of my customers??! Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 10, 2014 Share Posted December 10, 2014 I have no answer that will help you. My customers, although some are lazy typists, are all highly educated. When a field asks for the city, my customers do not need a prompt to show what a city name looks like. Quote Link to comment Share on other sites More sharing options...
Big Spender Posted December 10, 2014 Share Posted December 10, 2014 Purely from a style point of view I prefer the right option. Not sure why the country field would appear at the very top though? I think placeholders look good on single inputs e.g. a search box (enter keywords or SKU), or the odd (hard to understand) field in between others in a set. Another option here would be to use the second option but include a '?' next to the label so they have the option of hovering over it/clicking if they need to know what that field is all about. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted December 10, 2014 Share Posted December 10, 2014 Our customers tend to be people who are not web store savvy. I have added some prompts to our Address page, so I like what you have!! Quote Link to comment Share on other sites More sharing options...
disco_ii_disco Posted December 11, 2014 Author Share Posted December 11, 2014 With the new store I am hoping to drastically reduce phone calls by making things as foolproof as possible. We currently take so many phone calls having to talk customers through the checkout; telling them where to find product codes etc. etc. We get made up company names entered in the company box (becuase people don't want to leave it blank)! This causes issues with deliveries. We get people cramming all their address in the box that says "address" rather than also using the 2nd box - which doesn't have a label! We get Aberdeenshire entered constantly as a county because people change the Country and the select box details change. Shouldn't happen in CC5 but I have moved the country to be the first option none the less. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted December 11, 2014 Share Posted December 11, 2014 I borrowed your placeholder idea and like the way it looks much better. We, too, get repeated names in the Company box, as well as State abbreviations were postcode should go. If there's a way to mess up an address - some of them find it. lol Quote Link to comment Share on other sites More sharing options...
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