infam1 Posted January 7, 2015 Share Posted January 7, 2015 When I try and go to admin.php for the store I have it shows a blank page and I do not know what to do. No errors are being reported. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted January 7, 2015 Share Posted January 7, 2015 Hi and welcome to CubeCart! Please can you provide a little more information... 1. Did you perform a fresh install or upgrade from an earlier version? 2. What version are you attempting to install or upgrade to? Quote Link to comment Share on other sites More sharing options...
infam1 Posted January 7, 2015 Author Share Posted January 7, 2015 I performed a fresh install and connected it to the original database instead of upgrading. I am running v5.2.15 now, previously running v5.2.13 Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 7, 2015 Share Posted January 7, 2015 Is the fresh CC5215 install in its own distinct folder on the server, different than where CC5213 was located? Or did you completely delete CC5213 and put CC5215 in its place - in the exact same server folder? If different, the configuration stored in the database may have outdated info with respect to the server folder where CC5215 is located. Quote Link to comment Share on other sites More sharing options...
infam1 Posted January 7, 2015 Author Share Posted January 7, 2015 No it is Not in a different folder. I completely deleted 5.2.13 and the put 5.2.15 in the same folder. Quote Link to comment Share on other sites More sharing options...
infam1 Posted January 8, 2015 Author Share Posted January 8, 2015 Do you think its a database issue? Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 8, 2015 Share Posted January 8, 2015 Probably not. But I urge you to find PHP's error_log file, unless when you say "no errors are being reported", you mean that PHP's error_log has no entries that may shed some light on this. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted January 8, 2015 Share Posted January 8, 2015 From my experience getting the php errors to log in some web hosting accounts is truly tricky. Maybe a support ticket to the hosts will help get them logging. Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 8, 2015 Share Posted January 8, 2015 Please try this: Quote Link to comment Share on other sites More sharing options...
infam1 Posted January 8, 2015 Author Share Posted January 8, 2015 I created a file named ini-custom.inc.php with the following: <?php # Custom initialization commands # Filename: ini-custom.inc.php # File location: main CubeCart folder ini_set('memory_limit', '256M'); ini_set('max_execution_time', '60'); ini_set('error_log', 'error_log'); ini_set('log_errors', 'on'); ?> but no error log is showing up Quote Link to comment Share on other sites More sharing options...
infam1 Posted January 8, 2015 Author Share Posted January 8, 2015 I dont believe it is a hosting issue with the log showing up because I have enabled error reporting and logs in plesk PHP settings. But I am chatting with them to double check Quote Link to comment Share on other sites More sharing options...
infam1 Posted January 8, 2015 Author Share Posted January 8, 2015 These are the only errors I get: [Thu Jan 08 10:52:55 2015] [warn] [client 69.137.190.64] mod_fcgid: stderr: PHP Notice: UPS Error: This UPS modules can only be used for quotes with United States shipping origin. If you are a US based store please check the value of the country in your stores general settings. in /var/www/vhosts/mysilverking.com/htt…hipping/UPS/shipping.class.php on line 203, referer:https://mysilverking.com/shop/index.php [Thu Jan 08 10:52:55 2015] [error] [client 69.137.190.64] File does not exist: /var/www/vhosts/mysilverking.com/httpdocs/favicon.ico [Thu Jan 08 10:53:02 2015] [warn] [client 69.137.190.64] mod_fcgid: stderr: PHP Notice: UPS Error: This UPS modules can only be used for quotes with United States shipping origin. If you are a US based store please check the value of the country in your stores general settings. in /var/www/vhosts/mysilverking.com/httpdocs/shop/modules/shipping/UPS/shipping.class.php on line 203, referer:https://mysilverking.com/shop/index.php?_a=basket Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 8, 2015 Share Posted January 8, 2015 When you try to log in to admin? Why would a query to UPS be happening on login (rhetorical question)? Quote Link to comment Share on other sites More sharing options...
infam1 Posted January 8, 2015 Author Share Posted January 8, 2015 I know it has nothing to do with it but that is all I got sorry Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 8, 2015 Share Posted January 8, 2015 There is no difference between the CC5213 UPS module and the CC5215 UPS module. The "blank page"... Is this what you get for the page immediately after you click the "Log In" button on the Login page, or is the blank page what should be the actual Login page? After getting logged in, the first page is the Dashboard. There may be an issue with the dashboard page. Quote Link to comment Share on other sites More sharing options...
infam1 Posted January 8, 2015 Author Share Posted January 8, 2015 No the blank page is before I even log in. Nothing shows up at https://mysilverking.com/shop/admin.php Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 8, 2015 Share Posted January 8, 2015 It went by too fast, but my logging showed me that my browser had to fetch your SSL certificate. But then the request was made to /store/admin.php and I got a cookie, but also a blank page. But then I re-requested the page and I got it. Trying on a different browser, I got the page right away. Quote Link to comment Share on other sites More sharing options...
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