teetshirts Posted January 13, 2015 Share Posted January 13, 2015 Hi, I notice on my CC5 as opposed to CC4, the customer needs to 'enable' the cookies in order for any live chat system to be seen. Is there a way of allowing the live chat to run without the visitor having to click on the cookie notification? Thanks Steve Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted January 13, 2015 Share Posted January 13, 2015 When the EU cookie law was first introduced it was generally thought that cookies that are "non essential" could only be set once permission was granted by the visitor. Most websites now only provide a notice that these cookies are being used with a close button. This is the approach we have taken in v6. There are three options; 1. Your v5 store can be customised fairly easily to always show the live chat regardless. 2. You could try v6 which I expect will have a short beta period. 3. Consider disabling the cookie compliance setting. This is probably not the recommended solution. Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted January 14, 2015 Share Posted January 14, 2015 Hi The original requirements for this nonsense directive were changed a year after they were released and now only "require" implied consent (see https://ico.org.uk/for-organisations/guide-to-pecr/cookies/)which V6 is now implementing. Ian Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted January 14, 2015 Share Posted January 14, 2015 The quickest way around this is to open the classes/sessions.class.php file; Find: public function cookiesBlocked() { Change this to: public function cookiesBlocked() { return false; Quote Link to comment Share on other sites More sharing options...
teetshirts Posted January 14, 2015 Author Share Posted January 14, 2015 Thanks, How do I go about customising my V5 store to show the live chat regardless? When the EU cookie law was first introduced it was generally thought that cookies that are "non essential" could only be set once permission was granted by the visitor. Most websites now only provide a notice that these cookies are being used with a close button. This is the approach we have taken in v6. There are three options; 1. Your v5 store can be customised fairly easily to always show the live chat regardless. 2. You could try v6 which I expect will have a short beta period. 3. Consider disabling the cookie compliance setting. This is probably not the recommended solution. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted January 14, 2015 Share Posted January 14, 2015 Exactly how I outlined above. Please submit a support ticket if you would like us to do this for you. Quote Link to comment Share on other sites More sharing options...
teetshirts Posted January 14, 2015 Author Share Posted January 14, 2015 Whoops - jumped the gun there!! Perfect answer. All done & working. Thanks again Thanks, How do I go about customising my V5 store to show the live chat regardless? When the EU cookie law was first introduced it was generally thought that cookies that are "non essential" could only be set once permission was granted by the visitor. Most websites now only provide a notice that these cookies are being used with a close button. This is the approach we have taken in v6. There are three options; 1. Your v5 store can be customised fairly easily to always show the live chat regardless. 2. You could try v6 which I expect will have a short beta period. 3. Consider disabling the cookie compliance setting. This is probably not the recommended solution. The quickest way around this is to open the classes/sessions.class.php file; Find: public function cookiesBlocked() { Change this to: public function cookiesBlocked() { return false; Quote Link to comment Share on other sites More sharing options...
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