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No longer getting new order emails


djcaseanova

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I recently seemed to have encountered a new issue. I am no longer receiving system emails regarding new orders being placed. The only notifications I get come from PayPal now. I need to see what I can check to figure out why this is happening.

I have not made any system changes. More details to come. What should I look for?

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You should look for an admission of guilt from your hosting provider.

 

Failing that, poke around your hosted space (FTP or the account control panel above the folder holding your web pages) for .mail folders. If these folders are there, you may find messages of "Non-Delivery Reports" (NDR). These NDRs will explain why the email server could not send the email, or why the recipient's email server did not accept them for delivery to the recipient.

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Here's the thing. I have narrowed it down to Cubecart related items being marked as Spam.

 

I have my email on my domain setup as it should. I can email it directly from any email program, webmail, etc. and it automatically forwards the mail properly to my gmail account.

 

HOWEVER, anything originating from the cubecart store, orders, "contact us" emails, etc., are flagged as spam via GMAIL (not the forwarding email address location). I have attempted to mark all those messages as "not spam", but they're still being seen as spam. Any ideas??

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Please ask whoever registered your domain name about something called an SPF record. You can learn about it yourself, and there are tools on the 'net that will construct what you need to enter into the SPF record.

 

This entry in your domain name record (the record is called a 'zone file') states what IP addresses are authorized by you to be sending emails under your domain name. So, you will also need to find the IP address of your store.

 

When it's all set up correctly, GMail will add this to the headers of an email it receives (actually what follows is when an SPF record has NOT been set up):

Received-SPF: none (google.com: [email protected] does not designate permitted sender hosts) client-ip=76.96.XX.Y;
Authentication-Results: mx.google.com; spf=none (google.com: [email protected] does not designate permitted sender hosts) [email protected]

When setup, the phrases above will show that you are authorizing IP address AAA.BBB.XXX.YYY to send for your domain name.

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  • 1 month later...

This problem has seemed to reappear. This time it is specifically NEW order emails. All other emails from the store are sent out and forwarded properly. Let me explain better.

 

I use dreamhost and their webmail system is squirrelmail. New Orders arrive to this server, but the server no longer forwards the NEW ORDER emails for some reason. Dreamhost is of no help. All other test emails do get forwarded to the gmail account I use primarily without any issue.

 

 

So, my question is, is there a way to change the store email to gmail? For some reason I vaguely remember that the store email settings required the email to be that of the domain that the store is located at. Is there a way to bypass this so I can get my new order emails and avoid the domain mail server all together??

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UPDATE:

 

I now believe this is because something must have switched on the server level. Anything originating from mydomain.com is now not being received by my email server because it's on the same domain.

 

I definitely need to find a work around. No store emails are being sent. The only way I know if I am getting orders now is because the payment processor tells me via email I have received payments. This is not good.

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Emails being sent to anything that is not at my domain are being received. If I place an order with a test account, the order goes through like normal. If I change a pending order to processing or other, the email is dispatched and received by the test account email (gmail) from mydomain.com.

 

Emails from the store to the [email protected] are NOT being received.

Emails from the Contact Us form are also not being received to [email protected]

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For receiving emails from the store's domain sent to you (at least as a quick work-around), in your administrator's profile, change the email address to an address you own that is not at mydomain.com. Enable the setting to Receive Order Notifications.


You can change the destination that the Contact Form sends to.

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Does the store send the notificaitions to the email in the store admin settings or the administrators email? I just noticed they're both the same, but they worked fine since the stores creation.

 

EDIT: You just answered this question. Testing........


For receiving emails from the store's domain sent to you (at least as a quick work-around), in your administrator's profile, change the email address to an address you own that is not at mydomain.com. Enable the setting to Receive Order Notifications.


You can change the destination that the Contact Form sends to.

 

This worked... Thanks!

 

Is it normal for this all the sudden to start happening? Never had this issue since the creation of the store. And it's not like an influx of emails would have caused the server to block them. I don't have too many sales or anything like that. So it's strange that this would have just become a problem.

 

bsmither ... you need a donation (virtual tip jar) button on here... just saying

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"Is it normal for this all the sudden to start happening?"

 

No and Yes.

 

No, if everyone leaves everything at the status quo. But then things get stale and/or overloaded.

 

Yes, in that proper maintenance of anything many times require the rearranging of things. Such maintenance is done best if it makes no noticeable difference to anyone else. But how often does that happen?

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Hi

This is caused by a misconfiguration of the email service (MTA) on the server and is something we see quite a lot with other hosting companies and is not CubeCart specific ! It has been covered in other threads on this forum previously but this issue basically is that emails sent from one domain on a server cannot be sent to the sanme domain and so etimes even to ANY other domain on that same server.

Purely a hosting issue that they need to sort out

Ian

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Hi

This is caused by a misconfiguration of the email service (MTA) on the server and is something we see quite a lot with other hosting companies and is not CubeCart specific ! It has been covered in other threads on this forum previously but this issue basically is that emails sent from one domain on a server cannot be sent to the sanme domain and so etimes even to ANY other domain on that same server.

Purely a hosting issue that they need to sort out

Ian

Yes, I read the other threads, but this is a NEW problem, and was functioning without issue up until several days ago. Something had changed.

 

Quick question havenswift... I am looking at your website, do you have comparison charts available comparing your hosting with other top hosts?

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Yes, I read the other threads, but this is a NEW problem, and was functioning without issue up until several days ago. Something had changed.

Your hosting company could have upgraded software on the server which caused this to happen.

Quick question havenswift... I am looking at your website, do you have comparison charts available comparing your hosting with other top hosts?

We dont have comparison charts as to be honest we dont compare to other "top" (by which I guess you mean big ?) hosts. We are the only specialist CubeCart hosting company, only ones that tune our servers especially for CubeCart, only ones that offer FREE CubeCart support with our E-Commerce hosting packages, only ones that will do completely free migrations from your current hosting company and we also never oversell our servers (unlike almost all companies) - our shared hosting servers are rarely above 33 to 50% capacity even at busiest times

Happy to chat offline (online chat via our site might be best) if you would like to chat about any specific details

Thanks

Ian

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