Jump to content

emails not sending after upgrade to v6.0.2


JoshuaH
 Share

Recommended Posts

emails sent to my email through the server is coming out.

all emails from cubecart don't reach the server.

Please help

Sender's Name

Sender's Email Address

Outgoing SMTP Host

Outgoing SMTP Port (Default 25)

Use SMTP Authentication (Normally Required)

SMTP Username

SMTP Password

Performance

Enable Debugging

Restrict debug to IP Address (Comma Separated)

Enable Caching

Proxy Settings

Does this server use a proxy? no

Proxy Host

Proxy Port

Time & Date

Fuzzy Time Format PHP strftime

Date & Time Format PHP strftime

Dispatch Date Format PHP strftime

UTC Offset

Timezone

Other

Product Feed Access Password

Link to comment
Share on other sites

sorry didnt copy correctly

Email

Sending Method :smtp

Sender's Name

Sender's Email Address

Outgoing SMTP Host

Outgoing SMTP Port (Default 25)

Use SMTP Authentication (Normally Required) :yes

SMTP Username

SMTP Password

Performance

Enable Debugging :disabled

Restrict debug to IP Address (Comma Separated)

Enable Caching :enabled

Proxy Settings

Does this server use a proxy? no

Proxy Host

Proxy Port

Link to comment
Share on other sites

sorry didnt copy correctly again

Email

Sending Method :smtp

Sender's Name : thinkpcparts (I&J's stuff)

Sender's Email Address : [email protected]

Outgoing SMTP Host : mail.thinkpcparts.com

Outgoing SMTP Port (Default 25) :25

Use SMTP Authentication (Normally Required) :yes

SMTP Username :[email protected]

SMTP Password :**********

Performance

Enable Debugging :disabled

Restrict debug to IP Address (Comma Separated)

Enable Caching :enabled

Proxy Settings

Does this server use a proxy? no

Proxy Host

Proxy Port

Link to comment
Share on other sites

Hi

The settings"look" OK but obviously we have no way of telling whether the password that you entered is correct, the outgoing mailserver is correct (looks OK), the port is what is configured on your hosting server for outgoing SMTP email (25 is normal for insecure SMTP connections but others can be used) or even that your server requires authentication although that is almost always required.

Any of the above points being wrong would stop email being sent - you need to check these details and also get support from your hosting company

Ian

Link to comment
Share on other sites

If your server uses port 26 then you HAVE to use 26 in the CubeCart settings ! If it still isnt working then there are additional problems, but randomly changing settings and expecting it still to work, is unlikely to produce results. You will need to check other settings and then get some support from your hosting company

Ian

Link to comment
Share on other sites

i am receiving all my emails from my server

just the ones from cubecart are not coming through

If you have a customer in your system, are you able to send / receive a password reset email ?

If you are able to receive emails that are sent from the same email address then all that proves is that you have the settings entered correctly in your email client.

Sending emails via SMTP from within CubeCart works perfectly (with or without SSL) so I will repeat it is your settings that are likely wrong.

You will need to get support from your hosting company to see if emails are actually being sent (and not received) or whether the SMTP login process to send them is failing

Ian

Link to comment
Share on other sites

A telnet test using port 25 and another test using port 26 both succeeded.
220-box485.bluehost.com ESMTP Exim 4.82 #2 Fri, 27 Mar 2015 15:57:46 -0600
 
However, MXToolbox.com reports:
dns SOA Refresh Value is outside of the recommended range
dns SOA Expire Value out of recommended range
smtp Warning - Reverse DNS does not match SMTP Banner
 

When you upgraded to CC6, did BlueHost move you to another server box, one with a different IP address? At https://who.is/dns/thinkpcparts.com, the the SPF record has an IP address that does not match your server box IP address (50.87.17.41).

v=spf1 +a +mx +ip4:66.147.242.85 ?all

But I don't know if this matters, nor do I know if this is appropriate for a shared server box.

Link to comment
Share on other sites

dns SOA Refresh Value is outside of the recommended range

dns SOA Expire Value out of recommended range

While these should be fixed they will not cause this type of issue

smtp Warning - Reverse DNS does not match SMTP Banner

 

the the SPF record has an IP address that does not match your server box IP address (50.87.17.41).

But I don't know if this matters, nor do I know if this is appropriate for a shared server box.

Both of these are serious and will cause big problems. We are increasingly seeing multiple problems that are nothing to do with CubeCart but are down to poor hosting server setup - unfortunately pay peanuts and you will get monkeys !

Ian

Link to comment
Share on other sites

  • 4 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...