Robo Posted March 29, 2015 Share Posted March 29, 2015 Hello Guys i have upgraded from latest 5 to latest 6 , worked all ok no problems as far... but some product pages are just not loading , we can work on them in admin but on the front end it is not loading , is there a work arround or do we have to put in the product again in a new page , as we have made new pages and this works ok any help ? thanks in advance www.rbckits.com pages not loading http://www.rbckits.com/shop/wasabi-900e.html and http://www.rbckits.com/shop/jersey-skiff-1/4-scale.html as example have to check the complete site for more grt rob Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 29, 2015 Share Posted March 29, 2015 What I am seeing is the SEO form of a product's URL is not 'conforming' in some cases: /electric-accessoires/brushless-motors/hetr-rc-inrunner-motors/typhoon-edf-2w-20.html This shows a path of categories to a product. /axi5330/18.html <== while legal, implies a non-existant category - better to be: /electric-accessoires/brushless-motors/outrunner-motors/axxi-outrunners/axi5330-18.html Plus, at this time, I am getting off and on response from your site. With CC602, you can have CubeCart completely dump all SEO paths and have it all rebuilt. Quote Link to comment Share on other sites More sharing options...
Robo Posted March 29, 2015 Author Share Posted March 29, 2015 Ok so Clear all custom defined SEO URL's Clear all auto generated SEO URL's Danger: These actions can not be undo both actions ? , btw recaptcha is not working also .. i have 602 installed thanks Quote Link to comment Share on other sites More sharing options...
Robo Posted March 29, 2015 Author Share Posted March 29, 2015 btw this still does not solve the pages not loading and there are many as i checked , the complete site is on hold when i try to get on of this page, in admin i can work the page , but what is the problem see nothing strange here, and it did work ok in cc5, what to do to get the pages normal loading ? there are no funny things on the pages that are not loading or should i go back to 5 to get it all working again ? Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 29, 2015 Share Posted March 29, 2015 For example, I visit www.rbckits.com and I get bounced to www.rbckits.com/shop/. Then I try to go here: www.rbckits.com/shop/airplane-kits/balsa-build-kits/rbc-edf-kits/f22-raptor.html and the site does not respond. Then I try www.rbckits.com/shop/index.php and the site still does not respond. Eventually I get Service Unavailable. I will guess that the rewrite rules in the .htaccess file may not be what they should be and this is crashing the web server. It takes a few minutes for the web server to realize it is down and gets rebooted. (Or maybe some security system doesn't like the URL (no reason not to) and locks out my IP address for a short period of time.) Quote Link to comment Share on other sites More sharing options...
Robo Posted March 29, 2015 Author Share Posted March 29, 2015 wel i was triying some , pages and they do not load, some do load fast , yes it is www.rbckits.com/shop . f22 does not load indeed and the whole site is in pauze , it worked ok in cc5 but i can work on the pages in admin and save and work etc no problem and the pages are normal , so very strange and i am not so happy with cc6 now any any suggestions , ? grt Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 29, 2015 Share Posted March 29, 2015 Contact your hosting provider and have them look over the web server error log. If the web server is crashing, that needs to be discovered why that is happening. Have them look at the .htaccess file for any directive that may cause problems. Unfortunately, CC602 does not allow for disabling the search engine friendly URL mode -- a decision I strongly disagree with. The SEO mode adds a layer of complication that, if malfunctioning, cannot be turned off to prove that it is the cause of the malfunctions and allow the store to continue operating in the "(CC5) standard" mode. Quote Link to comment Share on other sites More sharing options...
Robo Posted March 30, 2015 Author Share Posted March 30, 2015 I have done so here a part ,so it goes on and on btw have made new pages and when altering some in the name it also has problems to laod the new page , it looks a bit bad to my view what can be a solution for this ? , the provider does not find it says looking for a page and the server gives up.. the provider says mysql is very busy in the request and then drops dead , and nothing is happening the pages that do not load are in the admin section editable and can be writen saved etc , to my simple view the links that are new generated are no good so the pages that are there, are just not found [Mon Mar 30 10:14:09.878447 2015] [authz_core:error] [pid 28966:tid 139939557508864] [client 136.243.24.27:47124] AH01630: client denied by server configuration: /home/rbckits/domains/rbckits.com/public_html/shop/.html [Mon Mar 30 10:14:10.235202 2015] [proxy_fcgi:error] [pid 28968:tid 139939609958144] (70007)The timeout specified has expired: [client 178.21.22.4:56117] AH01075: Error dispatching request to : (polling) [Mon Mar 30 10:14:49.138850 2015] [proxy_fcgi:error] [pid 28966:tid 139939672897280] (70007)The timeout specified has expired: [client 178.21.22.4:56165] AH01075: Error dispatching request to : (polling) [Mon Mar 30 10:14:54.247314 2015] [proxy_fcgi:error] [pid 28968:tid 139939651917568] (70007)The timeout specified has expired: [client 71.2.206.196:56805] AH01075: Error dispatching request to : (polling), referer: http://www.rbckits.com/shop/rbc-edf-kits.html?page=2 [Mon Mar 30 10:16:41.591762 2015] [proxy_fcgi:error] [pid 28966:tid 139939505059584] (70007)The timeout specified has expired: [client 71.2.206.196:56823] AH01075: Error dispatching request to : (polling), referer: http://www.rbckits.com/shop/rbc-edf-kits.html?page=2 [Mon Mar 30 10:20:00.052051 2015] [proxy_fcgi:error] [pid 19675:tid 139637102462720] (70007)The timeout specified has expired: [client 178.21.22.4:56488] AH01075: Error dispatching request to : (polling) [Mon Mar 30 10:29:45.523613 2015] [proxy_fcgi:error] [pid 19675:tid 139636519028480] (70007)The timeout specified has expired: [client 157.55.39.176:19783] AH01075: Error dispatching request to : (polling) [Mon Mar 30 10:32:32.544201 2015] [proxy_fcgi:error] [pid 19674:tid 139636550498048] (70007)The timeout specified has expired: [client 66.249.69.66:34164] AH01075: Error dispatching request to : (polling) [Mon Mar 30 10:35:49.021978 2015] [proxy_fcgi:error] [pid 19675:tid 139636707845888] (70007)The timeout specified has expired: [client 66.249.69.82:54781] AH01075: Error dispatching request to : (polling) [Mon Mar 30 10:39:47.960690 2015] [proxy_fcgi:error] [pid 19675:tid 139636540008192] (70007)The timeout specified has expired: [client 66.249.69.82:56342] AH01075: Error dispatching request to : (polling) [Mon Mar 30 10:49:07.036164 2015] [proxy_fcgi:error] [pid 19674:tid 139636665886464] (70007)The timeout specified has expired: [client 66.249.69.82:46980] AH01075: Error dispatching request to : (polling) [Mon Mar 30 10:51:03.597799 2015] [proxy_fcgi:error] [pid 19675:tid 139636403640064] (70007)The timeout specified has expired: [client 157.55.39.177:1780] AH01075: Error dispatching request to : (polling) [Mon Mar 30 10:51:22.328296 2015] [proxy_fcgi:error] [pid 19675:tid 139636959602432] (70007)The timeout specified has expired: [client 66.249.69.82:33227] AH01075: Error dispatching request to : (polling) [Mon Mar 30 10:51:47.465135 2015] [authz_core:error] [pid 19675:tid 139637050013440] [client 66.249.69.66:41839] AH01630: client denied by server configuration: /home/rbckits/domains/rbckits.com/public_html/shop/.html [Mon Mar 30 10:54:25.595495 2015] [proxy_fcgi:error] [pid 19675:tid 139636581967616] (70007)The timeout specified has expired: [client 66.249.69.66:40879] AH01075: Error dispatching request to : (polling) [Mon Mar 30 10:54:38.697443 2015] [authz_core:error] [pid 19675:tid 139636550498048] [client 157.55.39.176:17068] AH01630: client denied by server configuration: /home/rbckits/domains/rbckits.com/public_html/shop/.html [Mon Mar 30 11:04:14.703517 2015] [authz_core:error] [pid 19674:tid 139636540008192] [client 157.55.39.11:62653] AH01630: client denied by server configuration: /home/rbckits/domains/rbckits.com/public_html/shop/.html [Mon Mar 30 11:04:15.343606 2015] [proxy_fcgi:error] [pid 19675:tid 139636812744448] (70007)The timeout specified has expired: [client 66.249.69.66:55171] AH01075: Error dispatching request to : (polling) [Mon Mar 30 11:05:03.452807 2015] [proxy_fcgi:error] [pid 19675:tid 139636445599488] (70007)The timeout specified has expired: [client 207.46.13.28:2268] AH01075: Error dispatching request to : (polling) [Mon Mar 30 11:10:31.866728 2015] [authz_core:error] [pid 19675:tid 139636372170496] [client 157.55.39.12:5748] AH01630: client denied by server configuration: /home/rbckits/domains/rbckits.com/public_html/shop/.html [Mon Mar 30 11:22:16.978612 2015] [authz_core:error] [pid 19675:tid 139637050013440] [client 157.55.39.226:52073] AH01630: client denied by server configuration: /home/rbckits/domains/rbckits.com/public_html/shop/.html [Mon Mar 30 11:25:54.321480 2015] [proxy_fcgi:error] [pid 19674:tid 139636655396608] (70007)The timeout specified has expired: [client 178.21.22.4:61023] AH01075: Error dispatching request to : (polling) [Mon Mar 30 11:26:50.247204 2015] [proxy_fcgi:error] [pid 19675:tid 139636875683584] (70007)The timeout specified has expired: [client 178.21.22.4:61051] AH01075: Error dispatching request to : (polling) [Mon Mar 30 11:28:41.374806 2015] [proxy_fcgi:error] [pid 19674:tid 139636498048768] (70007)The timeout specified has expired: [client 178.21.22.4:61105] AH01075: Error dispatching request to : (polling), referer: http://www.rbckits.com/shop/rbc-edf-kits.html Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 30, 2015 Share Posted March 30, 2015 You might have upgraded from a version of CC5 that did not stumble on apostrophe or quote marks as part of the product's name. For example, I see F22"Raptor" as a product. These product names should have been internally processed so that these characters do not cause a problem. An example of a problem is: <li><a href="http://www.rbckits.com/shop/airplane-kits/balsa-build-kits/rbc-edf-kits/f22-raptor.html" title="F22"Raptor"">F22"Raptor"</a></li> Note title="F22"Raptor"". (Although this wouldn't be the cause of crashing the web server.) I am looking for instances of: /home/rbckits/domains/rbckits.com/public_html/shop/.html where something is not including or generating the part in front of .html. This is what is crashing the web server. Looking at the HTML source, I do not see any link that does not have a complete URL. This request: GET /shop/airplane-kits/balsa-build-kits/rbc-edf-kits/f22-raptor.html HTTP/1.1 should work fine, but it crashes. This part of the error message, [authz_core:error], tells me to be looking in the settings of the authz module of Apache. Quote Link to comment Share on other sites More sharing options...
Robo Posted March 31, 2015 Author Share Posted March 31, 2015 I have the bad feeling i will be making a lot of new pages with new clear names , but will check with the provider the settings of apache , maybe this helps , we did not have any problem in cc5 , so no real solution for transferring cc5 to cc6 , it just does not work 100% , , ill be checking and let it know grts Quote Link to comment Share on other sites More sharing options...
Robo Posted March 31, 2015 Author Share Posted March 31, 2015 btw i did some more checking , and pages are not working even with a normal name without quotes and pages are working with quotes so i do not think that is the problem , i think the problem is that the migration from 5 to 6 just is not secure and not 100% example http://www.rbckits.com/shop/combat-foamy-killer.htmldoes not work , page not found , also http://www.rbckits.com/shop/airplane-kits/balsa-build-kits/rbc-electric-formula-1/ef1-polecat.html nothing weird on that names . So the pages are there but the link is screwed up how is this link made is there a way to find the pages and to edit the links ? it is not simple html.. also i can not get the recaptcha working shoudl is tart a new thread for this ? Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted March 31, 2015 Share Posted March 31, 2015 btw i did some more checking , and pages are not working even with a normal name without quotes and pages are working with quotes so i do not think that is the problem , i think the problem is that the migration from 5 to 6 just is not secure and not 100% example http://www.rbckits.com/shop/combat-foamy-killer.htmldoes not work , page not found , also http://www.rbckits.com/shop/airplane-kits/balsa-build-kits/rbc-electric-formula-1/ef1-polecat.html nothing weird on that names . So the pages are there but the link is screwed up how is this link made is there a way to find the pages and to edit the links ? it is not simple html.. Well, you seem to have proved that the issue is not caused by this but would completely disagree that the upgrade from V5 to V6 not secure or doesnt work 100% - there have been many hundreds (thousands ?) of upgrades done and nobody else has reported these issues also i can not get the recaptcha working shoudl is tart a new thread for this ? Yes that would be best although you are having serious issues with your installation that nobody else has reported so you might want to consider doing the V5 to V6 upgrade again and also definitely speaking to your hosting company as there is something odd going on there Ian Quote Link to comment Share on other sites More sharing options...
Robo Posted March 31, 2015 Author Share Posted March 31, 2015 Thanks for your answer Ian yes i am the sorry guy that has the issue with the pages. upgrade went ok no warnings or whatsoever so it was good to go. wel have spoken to the company and they are helpfull but see not special odd or weird things. have made some new pages , yes copy paste etc new name so except the page a new page , and that works... sometimes as my last page renewed , i removed the old one and the new page stopt working also..., it are now 14 pages to renew de rest seems to work except the captcha doing the complete upgrade again ? might this be a solution ? btw found out that when making a new page and using the review makes th epage screw up, removing the review and it works again.. Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted March 31, 2015 Share Posted March 31, 2015 upgrade went ok no warnings or whatsoever so it was good to go.wel have spoken to the company and they are helpfull but see not special odd or weird things. have made some new pages , yes copy paste etc new name so except the page a new page , and that works... sometimes as my last page renewed , i removed the old one and the new page stopt working also..., it are now 14 pages to renew de rest seems to workSo you are saying it is now only 14 product pages that dont work ? Browsing your site, it appears to work quickly and the majority of pages load with no problem. However a 503 Service Unavailable error is a serious hosting related issue that your hosting company should be able to track down via the server error logsdoing the complete upgrade again ? might this be a solution ?I know what I said previously about re-doing the upgrade but no, if there were no problems or errors after the upgrade and you are sure that you completed it OK, then dont do another upgrade yet.btw found out that when making a new page and using the review makes th epage screw up, removing the review and it works again..So do you know if the 14 product pages that are not working also had reviews and if you remove a review from one of them, does that also solve the problem ?You need to get detailed information from your hosting company regarding the cause of the 503 error and then maybe open a support ticket with CubeCart if you can prove that it is the reviews that are causing the issueIan Quote Link to comment Share on other sites More sharing options...
Robo Posted March 31, 2015 Author Share Posted March 31, 2015 yes taking out the reviews does it , pages load now , weird problem ?? ,k it does not help to take out the review option in admin then the pages still do not load i have left over 2 http://www.rbckits.com/shop/wave-water-airplane.htmland http://www.rbckits.com/shop/wave-waterplane-short-kit.html to check that the reviews screw it up Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted March 31, 2015 Share Posted March 31, 2015 HiOK that is a weird problem - whether you have or dont have reviews on a product shouldnt give you a 503 error !So by deleting the review completely it cures the problem ? How about disabling them ? Have you also tried it with other skins ?I would suggest reporting this as an issue https://github.com/cubecart/v6/issuesor via a ticket Ian Quote Link to comment Share on other sites More sharing options...
Robo Posted March 31, 2015 Author Share Posted March 31, 2015 Yes it is working no reviews unfortunatly , and disabling the review option does not help pages then still not loading other skin tried same problem so that is also no solution will report the issue . going to next problem to solve.. Quote Link to comment Share on other sites More sharing options...
Robo Posted April 2, 2015 Author Share Posted April 2, 2015 Problem solved, it was the server setting .. it was set to ip6.. and that did not work it was not ment to be says the provider , he helped me very well, settings to ip4 and works again Quote Link to comment Share on other sites More sharing options...
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